Troy DuMoulin
Pink Elephant VP R&D
Toronto Canada
An IT Governance and Service Management authority with an extensive background in executive IT management training and consulting with over 20 years’ experience. I am a frequent speaker at IT Management events and am a published and contributing author for multiple books on topics such as Lean IT, The Service Catalog and official ITIL® publications for editions (2,3 and 4). Troy is currently working on the ITIL 4 update as a member of the Lead Architect Team and was recently named one of the “Top 25 Industry Influencers In Tech Support and Service Management" by HDI.