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Beverages and snacks are available from 8am-noon and 12:45pm-4pm in the vendor area Wednesday & 8am-noon and 12:45pm-3pm Thursday.
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Wednesday
, March 13
9:00am EDT
JAMF User Group
Holley I/II
Daniel Ruckus
Stacking the Odds: Getting Students Involved in Your IT Organization
Madison
Sam Kennedy • Ryan Neilson • Scottie Wylie
11:30am EDT
How consistency and standardization improves the employee experience
Monroe
Joshua Causin • Debbie Harris
1:30pm EDT
Help Desk SIG
Holley I/II
Candice Goodin
3:00pm EDT
Knowledge Base SIG
Holley I/II
Jimmy Buckingham
Thursday
, March 14
11:30am EDT
From Gloom to Bloom: Building Stronger Client Relationships
Lee
Candice Goodin • Rebecka Hall
1:30pm EDT
Going Beyond All Limits to Prepare Your Help Desk for the Unexpected
Holley IV
Doug Hylton • Anne Sheppard • Teresa Snavely
Communications SIG
Holley I/II
Angela Correa
3:00pm EDT
The Ticket Triage Team: A Practical Approach to Improving the ITSM System
Madison
Shannon Phillips
Desktop Support SIG
Holley I/II
Ryan Davis • Brian Klotz
4:15pm EDT
To Bravely Go Where No Help Desk has Gone Before with Excellent Customer Service
Lee
Teresa Snavely
Friday
, March 15
9:00am EDT
Wait, it Does That Out of the Box? Migrating From an Antiquated Help Desk System to a Service Desk
Madison
Caleb Capaz • Matt Yopp
10:15am EDT
Employee Engagement and the Customer Experience
Jefferson
Eliza Weeks
Mason's Jamf Cloud Migration & Changing the Mac Experience
Holley IV
Jed Frye • Tony Houdek
11:30am EDT
If your employees are wishing to be abducted by aliens, get lost at sea, or anything else to get away from the service desk, data can help make your office a happier place.
Madison
Jennifer Gay • Ian Heflin
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ACCS2019
America/New York
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ACCS2019
Mar 12
-
15, 2019
Tuesday
, March 12
Wednesday
, March 13
Thursday
, March 14
Friday
, March 15
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Holley VII
Jefferson
Lee
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Monroe
Portsmouth I - IV
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Second Floor Foyer
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Barry Lanneau Jr
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Tuesday
, March 12
Wednesday
, March 13
Thursday
, March 14
Friday
, March 15
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Jefferson
Lee
Madison
Monroe
Portsmouth I - IV
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ACCS Event
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