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Wednesday, March 13


Panel Presentation - IT Catalog Phase 2: Adding the Application Catalog
The VCU IT Service Catalog has become the IT Catalog with the rollout of our new Application Catalog. The two catalogs live side-by-side in the IT Catalog and support each other while providing separate services. Each catalog provides our customers an organized method of accessing updated information. We leverage the existing resources and knowledge base articles to provide a central repository to direct customers to available resources. The panel will discuss the development of the Application Catalog and its integration into the IT Catalog.


Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University

Wednesday March 13, 2019 9:00am - 10:00am
Holley IV


App Deployment to Improve the Student Experience
Software2 provides best in class application virtualization and delivery of any app to any device. The AppsAnywhere solution enables IT to set app parameters to enable students to access the right apps, on the right device, whenever they are needed. Students love the easy to use app store whatever device they bring to university or college. 100% of Windows applications can be packaged and delivered on-demand through multiple integrations with a seamless user experience. IT teams can greatly reduce the time they spend imaging devices and can be more responsive to future requests.


Dave Miller

Vice President of Business Development, Software2
I love meeting and talking to people! I try to channel my energies into making our customers successful and promoting their success to other universities and colleges. Working at Software2 is great because they match this customer first approach. I joined Software2 to develop and... Read More →

Wednesday March 13, 2019 1:30pm - 2:30pm
Holley III


Modern Learning Environment with eSports
Competitive esports is taking off. Professional gamers sell out arenas and have their matches broadcast on ESPN, while a growing number of colleges offer athletic scholarships to top players. The greatest benefit is connecting students back to their school. Come learn more about esports, starting a league at your school, the equipment necessary and all of the ways you can benefit from esports in your school.

avatar for CDW-G


Account Executive, CDWG
Your Business Technology Resource. Shop CDW Today - People Who Get IT. Free account registration. Custom configuration. Dedicated account teams. Authorized reseller. Types: Desktops, Scanners, Ink & Toner, Batteries, Cables.
avatar for Curtss Strietelmeier

Curtss Strietelmeier

Education Strategist, CDW-G
Curtiss Strietelmeier is a K-12 Education Strategist on the education strategy team for CDW·G. An experienced educator, technology trainer, Director of Technology and District Superintendent, Curtiss works with school districts to assist them with selecting and implementing technology... Read More →

Wednesday March 13, 2019 3:00pm - 4:00pm
Holley III


Improving student engagement and retention with ODUMobile
This presentation will focus on what Old Dominion University is doing to improve student engagement using their official mobile app, ODUMobile. It will be focused on how ODU is able to share the responsibility of implementing and maintaining a mobile solution that promotes student growth, engagement, and retention? From Admissions to Marketing and Communications to Student Engagement and Enrollment Services to Leadership and Student Involvement, Information Technology Services at ODU has partnered with several units to build a mobile presence for the entire campus and to meet its users where they are on their personal mobile devices.


Karthik Navuluri

Assistant Director, Web, Portal, Mobile, Old Dominion University
Karthik Navuluri is the Mobile Lead who designed and developed the ODU Mobile App.  He holds a MS in Computer Science from Old Dominion University and B.Tech. in Computer Science from Jawaharlal Nehru Technological University.

Wednesday March 13, 2019 3:00pm - 4:00pm


The More the Better! Update on the new state post-production captioning contracts
Three new post-production captioning contracts have been negotiated by GMU and are available to all state institutions. This session will provide an overview of these contracts, how to take advantage of them, and explain how the more we use, the cheaper they will be!

avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, University of Virginia
avatar for Korey Singleton

Korey Singleton

Manager, Assistive Technology Initiative, George Mason University

Wednesday March 13, 2019 3:00pm - 4:00pm


M.A.C.S. - Managing Apple Computers Securely!
SOMTech had a problem where we were giving secured Macs to users, but didn't have a process to ensure that these machines were staying secured over time. Two years ago, we set out to fix this and we have come a long way since then. We now use Jamf to manage our Macs, but many of the solutions that will be discussed can be implemented with other similar tools. We have tried to come up with solutions that benefit both the technicians that support the Macs and the people that use them. Some of the topics to be discussed include encryption, admin rights, patch management, software & printer management, and initial setup processes.


Will Crehore

SOM Systems Admin, VCU
I recently began a new position as a Systems Analyst with VCU's School of Medicine after 4 years with VCU's IT Support Center. I am excited for this new step in my career and the new adventures that will come with it. Currently I am building my skills with software such as LANDesk... Read More →

Steve Kuchta

VCU SOMTech Client Services Supervisor, Virginia Commonwealth University

Wednesday March 13, 2019 3:00pm - 4:00pm
Thursday, March 14


Making Course Content Accessible: Ally
Blackboard Ally helps institutions build a more inclusive learning environment and improve the student experience by helping them take clear control of course content with usability, accessibility and quality in mind. With a focus on inclusivity Ally helps faculty create more accessible content with specific in-course feedback, provides students with alternate more accessible formats of an instructor's uploaded content, and institutions see where their accessibility challenges are in the LMS and what types of documents create the most common accessibility hurdles. This allows institutions to create a thoughtful approach to an institution-wide accessibility plan.


Lisa Andion

Senior Solutions Engineer, Blackboard

Thursday March 14, 2019 9:00am - 10:00am


Leveraging Microsoft Technology in STEM
In this session, we will explore how Microsoft Technology can change the culture of learning in the modern classroom. Whether you are supporting Communication, Business or Engineering, Microsoft Innovation in partnership with other technologies can help you reinvent how education is accomplished in a 21st century classroom.

avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →

Thursday March 14, 2019 11:30am - 12:30pm


Transform the Classroom with a Touch of a Button
The success and future of interactive panels fundamentally hinges on how well they are used. Join me to see how Thomas Nelson Community College is "futureproofing" the classrooms with Promethean Interactive ActivPanels.

avatar for Alex Gabriel

Alex Gabriel

Coordinator of Academic Technology, Thomas Nelson Community College

Brian Hill

Help Desk Technician, Thomas Nelson Community College

Nick Moberg

Network Analyst, Thomas Nelson Community College

William Moore

Lead Technology Learning Specialist, Thomas Nelson Community College
I am the Lead Technology Learning Specialist at TNCC. We are making big strides here with our Laptop and Hotspot check out program! I also am working on two startups for cybersecurity and training. Ask me about them!

Thursday March 14, 2019 11:30am - 12:30pm
Holley IV


From Gloom to Bloom: Building Stronger Client Relationships
The Academic Website Support team at ODU will talk about how we were able to change the perspective of website support by building (and re-building) relationships with the academic units and managing their website content. We will talk thru how the team started, the strategies we found successful as well as the challenges we faced as we sought to engage and actively manage academic web content.


Candice Goodin

Asst. Dir. Client Services, Old Dominion University
Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)
avatar for Rebecka Hall

Rebecka Hall

Lead Web Content & Media Specialist, Old Dominion University

Thursday March 14, 2019 11:30am - 12:30pm


Robotic Process Automation (RPA) prepares your students for these five new high-paying jobs (and saves your work week)
Everyone should love their job, and at UiPath we see automation making that a reality daily. Really.

Our free Robotic Process Automation (RPA) training empowers more than 300,000 students across the world to explore a brand new ecosystem of careers blending human and machine.

And software robots are already saving professors and administrators thousands of hours in tedious, manual, repetitive work.

We are thrilled to tell you more about RPA, and give some practical examples for how you can teach automation (+ use it yourself).

avatar for Joe Edwards

Joe Edwards

Product Marketing Manager (Learning and Community), UiPath
As a Product Marketing Manager at UiPath, the world’s leader in Robotic Process Automation, I amplify the incredible work happening in our Learning and Community teams. With your help, we will empower 1,000,000 students with automation skills by 2020. Prior to UiPath, I led a startup... Read More →

Keith McDaniel

State, Local Gov't and EDU Evangelist, UiPath

Thursday March 14, 2019 11:30am - 12:30pm


A New Approach to Digital Education & VMWare's Digital Backpack
Academic institutions have always found ways to push boundaries. Today, the ability to rapidly adopt new learning, teaching, and business models have department heads conferring with campus CIOs to more aggressively pursue IT and business transformation initiatives that improve offerings while also reducing costs. Although once sufficient, siloed IT systems are no longer suitable to address new learner demographics and demands nor to thwart increasingly advanced cyber threats. The rise in non-traditional over traditional student enrollment and online learning as an integral part of the educational landscape requires IT teams at academic institutions to adopt more modern, integrated approaches that enable limitless learning. Key to success is
simultaneously reducing IT complexity across student learning, faculty teaching, advanced research, and collaborative work environments, as well as protecting student privacy, financial data and transactions, health services data, and the myriad of other sources of sensitive information in higher education.


Brice Layton

End User Computing Specialist, VMWare
avatar for Chris Reed

Chris Reed

EUC Strategist - VMWare's Office of the CTO, VMWare
Help people by building lasting relationships. Learn what I don’t know, teach what I do and enhance the quality of life for others through technology. PROFILE:An award-winning, influential business and technology leader with over 20 years of experience and exceptional critical thinking... Read More →

Thursday March 14, 2019 11:30am - 12:30pm
Holley V/VI


Apple IT Update
Please join Apple for an IT update covering topics such as:
OS beta-testing
* Apple IT training opportunities
* Mobile Device Management, and User-Approved MDM
* User Approved Kernel Extension Loading
* Managed Software Updates
* 64-bit app transition
* User Consent for Data Access in Mojave
* App notarization
* Device Enrollment (Apple School Manager)
* Active Directory integration using Apple Enterprise Connect or Jamf Connect
* Cisco and IBM partnership updates
* What's new in iOS 12 and macOS Mojave for IT
* Support implications for Macs with a T2 chip
* Apple File System update
* Moving past monolithic imaging
* Q&A


Thursday March 14, 2019 1:30pm - 2:30pm
Holley V/VI


Challenges in Supporting the Online Classroom
avatar for Mike Murphy

Mike Murphy

Director of Academic and Technology Support Services, William and Mary

Thursday March 14, 2019 1:30pm - 2:30pm
Holley III


To Boldy Go...from Blackboard to Canvas
Our continuing mission: to explore, seek out, and boldly go through the implementation of our Learning Management System conversion to Canvas. Come talk with others who have converted, are converting or may convert to Canvas from another LMS. Bring questions and your experiences as we discuss a host of topics.
* What concerns did you have that you needn't have worried about?
* What things did you overlook completely that should've been given greater attention?
* How did you support and train faculty and staff during the transition?
* How did you support faculty and students after you went live?
* How did the roles of people associated with the LMS change after implementation?
This discussion is limited only by the constraints of time itself!


Stephen M. Merlo

Senior Technology and Support Administrator, Northern Virginia Community College

Susan Picard

Coordinator, Technology Development, Northern Virginia Community College

Tom Pyron

Computer Operations Manager, Northern Virginia Community College
avatar for Alice Robertson

Alice Robertson

Student Technology Support Specialist, Northern Virginia Community College
Amy (Alice) Robertson is a Student Technology Support Specialist in the NOVA Online IT Department at Northern Virginia Community College.

Thursday March 14, 2019 3:00pm - 4:00pm
Holley V/VI


Building Your Digital Reputation with AppDynamics Application Performance & End-User Monitoring
"It takes 20 years to build a reputation and five minutes to ruin it."

One of the most critical assets to a higher education organization is reputation. Yet, many institutions still rely upon dated approaches to managing their mission critical applications despite the negative impact performance outages and issues can have on their brand.

A single interaction with an enrollment application, for example, can activate millions of lines of code across multiple distributed environments. War rooms, siloed tools, and log driven triage simply are not efficient enough to maintain the level of performance students, staff, and faculty expect in today’s digital age.

The AppDynamics platform provides higher education IT operations and development teams with the breadth and depth of real time information they need to ensure optimal application performance. With deep visibility into each piece of technology supporting an application (e.g. database, OS, application server); an organizational context (e.g. login, enroll); correlation of each metric; evolving baselines; and automated actions, organizations can rest assured AppDynamics will provide them with a reliable single source of truth for providing their stakeholders with the best possible digital experience to ensure the reputation of the institution is not just maintained but built upon.


Greg Kenter

Higher Education Specialist, AppDynamics

Jay Smith

Regional Account Director, AppDynamics

Mike Svec

Senior Solution Engineer, AppDynamics

Thursday March 14, 2019 3:00pm - 4:00pm


Hidden Treasures: Unintended Benefits of Technology
The Law School at the University of Richmond has embraced several new technologies and solutions to solve challenges. What we discovered was that these same technologies and solutions have opened up a treasure chest of unintended benefits.

avatar for Kim Edwards

Kim Edwards

Director of Technology Service, Law School, University of Richmond
The beach, cooking, art ... OH! And help desk things, classroom technology things, and law school things.
avatar for Mason Ramsey

Mason Ramsey

Technology Services Specialist, University of Richmond

Thursday March 14, 2019 4:15pm - 5:15pm
Holley V/VI


The Beaten Path to Papercut
This presentation will cover:
- About Roanoke College & brief history of print mgmt
- What led us to changing products
- The decision to go from one system to another
- Blackboard Transact integration
- Email-to-Print / Mobile Printing
- Introducing the change to our campus
- Implementation & branding
- End-user Training
- Vendor involvement
- Lessons learned

avatar for Jacob Jackson

Jacob Jackson

Director, IT Business Services, Roanoke College
Jacob has worked in Higher Ed for over 15 years and is currently the Director of IT Business Services at Roanoke College. In this role, he assists the CIO with the IT Budgets and Finance as well as oversees the campus Printing Services. Jacob also co-manages the Blackboard Transact... Read More →
avatar for Mark Poore

Mark Poore

CIO, Roanoke College
Mark Poore is the Chief Information Officer at Roanoke College and recently celebrated his 21st year in Information Technology. He was appointed CIO in October 2016. Before coming to Roanoke College in 1997, he held several IT positions in software development companies.

Thursday March 14, 2019 4:15pm - 5:15pm
Holley VII


Blackboard Ultra: The Next Generation Learning Experience
Today’s digital natives hunger for new educational approaches. Educators are more willing than ever to teach with technology, if it’s powerful and easy to use. The Blackboard Ultra environment and course experiences allows students and faculty to quickly and easily stay on top of their courses in an efficient and simple to use and understand interface. Designed to be accessible and responsive from the ground up Blackboard Ultra presents users with a sleek and intuitive environment to manage courses and participate in learning. Learn Ultra provides anywhere, anytime access with our unmatched experience that's fresh, and works on all devices. Built in collaborative tools spark engagement, interaction, and make the learning experience fun.


Lisa Andion

Senior Solutions Engineer, Blackboard

Thursday March 14, 2019 4:15pm - 5:15pm
Holley III


Evolving Web Accessibility in Higher Education
Virginia Commonwealth University (VCU) has undergone a transformative period during the last two years in regards to web accessibility. The fact that all digital content provided by higher education must be accessible to all users as defined by American Disabilities Act (ADA) and Section 508 of the Rehabilitation Act of 1973 is by no means a new concept. However, the recent influx of the U.S. Department of Education, Office of Civil Rights (OCR) web accessibility complaints targeting institutions and universities for failure to comply with federal web accessibility standards has resulted in a paradigm shift in higher education bringing accessible digital content to the forefront. These complaints, in addition to prominent lawsuits, have shined a light on the inadequacies of accessible digital content in higher education prompting pivotal changes to web governance at the university-level.

This presentation discusses how a strategic university-wide approach to web accessibility concerns, involving a dynamic inter-disciplinary team, can positively impact web access, promote a standardized university-wide culture of digital accessibility for the future, and prove to be sustainable as an evolving normative process in higher education.


Corie Forrest

EIT Coordinator & Senior Developer, Virginia Commonwealth University

Thursday March 14, 2019 4:15pm - 5:15pm
Friday, March 15


Online Student Perceptions of Social Presence in Interactive Telepresence and Web Conferencing
Online students prefer being able to see both their instructor and course content at the same time in their online courses. This presentation extends the findings of this previous research and describes the results of a recent experiment that compared four variations of online video. A live, interactive telepresence treatment group, a live interactive web conferencing group, a recording of the telepresence group, and a recording of the web conferencing group, were all compared in terms of social presence. The same instructor, the same 20-minute presentation, and the same subject matter were used in each group. In the real-time telepresence and web conferencing treatments, the instructor and the online students were able to see and hear each other and interact in real-time. Students in the recorded telepresence and the recorded web conference groups were only able to see the presentation. The telepresence students rated the social presence of the instructor highest, followed by the web conferencing students, followed by the students who only viewed the recordings. This result helps confirm the social presence impact of live video in online courses and helps inform instructional design and technology support best practices for online courses.

avatar for Miguel Ramlatchan

Miguel Ramlatchan

Assistant VP for Technology, Office of Distance Learning, Old Dominion University
Miguel Ramlatchan is the Assistant Vice President for Technology in Old Dominion University's Office of Distance Learning. Old Dominion University is a public doctoral research institution with its main campus in Norfolk, VA., and has been a pioneer in technology delivered distance... Read More →
avatar for Candace Whitehurst

Candace Whitehurst

Database Administrator & Office Manager, Old Dominion University
Candace Whitehurst is a Database Administrator & Office Manager, as well as a Research Associate in Old Dominion University, Office of Distance Learning. Old Dominion University is a public doctoral research institution with its main campus in Norfolk, VA, and has been a pioneer in... Read More →

Friday March 15, 2019 9:00am - 10:00am


Get the Answer with QR RIght Now
We are creating a list of short, one-item videos that teachers (students, staff) can access with a QR reader on their phone. The idea is if you need it now and can get an instant answer, that will help teachers get on with their class and cut down on calls for help.
We feel this can be effective as almost everyone keeps a cell phone with them, and by making the presentations short and precise, the users will not wade through unneeded information to get to what they want.

avatar for Valerie Gangwer

Valerie Gangwer

Academic Computing Technology Coordinator, Shenandoah University
Many years of experience with classroom technology like projectors, document and web cameras and televisions. Also have experience with video formats, desktop layout, and explaining technology to users of different backgrounds and technical aptitudes.
avatar for Sabrina Hines

Sabrina Hines

Academic Computing Technology Technician, Shenandoah University
I provided professional media/audiovisual support for University campus including classrooms, auditoriums, special events, video recording, web conferencing, and other events. I provides users with media equipment and support, determine user needs and technologies.

Friday March 15, 2019 9:00am - 10:00am


Let's Talk MFA
George Mason is in the middle of a large scale rollout of Multi-Factor Authentication. During this interactive session, we will share what we have learned to date as well as facilitating discussion with our audience. Whether you have already rolled out MFA and have lessons learned to share or you're exploring MFA for use later, or somewhere in between, please join us for what should be a productive discussion.

avatar for Tracy Holt

Tracy Holt

Manager, Service Design, George Mason University
Tracy Holt is currently the manager of Service Design at Mason. Tracy leads projects related to the implementation of new services that integrate with Office365 and/or Mason\'s central authentication services.
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →

Friday March 15, 2019 9:00am - 10:00am
Holley IV


Employee Engagement and the Customer Experience
The technology we use on campus has become increasingly more innovative, the classroom more accessible, e-learning a focal point for new IT initiatives, and service downtime expectations minimal as 'immediacy' has become the new norm -- all these factors have become the driving force for reinventing the customer service experience. Thus, how have you prepared your staff to ensure customer service excellence with every interaction? Have you redesigned your training and onboarding procedures? Do you prioritize customer satisfaction surveys? What do you do to develop the employee who needs to be customer focused and technologically savvy? How do you measure customer expectations and do you keep your staff accountable to this KPI? This Birds-of-a-Feather will allow us to brainstorm together, learn from each other, and perhaps spark new ideas for enhancing the customer service experience!

avatar for Eliza Weeks

Eliza Weeks

IT Support Center Training & Development Lead, Virginia Commonwealth University
I began my career with Virginia Commonwealth University (VCU) in August 2012 as an Instructional Assistant with the School of World Studies – taking a career advancement opportunity with Technology Services in December 2013. Throughout my tenure at VCU I have had the privilege... Read More →

Friday March 15, 2019 10:15am - 11:15am


Boldly Go to the Final Frontier: Making Captivating Knowledge
Join me in this birds of a feather discussion on the finer details of providing and displaying readable, accessible, clean, and organized knowledge content to users. Together we can "seek out new life" in the content's layout, formatting, types of media included, and style. How can we encourage our end users to go on a voyage with us to "strange new worlds" of self-service help? How can we make knowledge search results targeted while still presenting enough information and options? How can we help readers take in all the information they need to resolve their problem and reduce call volume? Let's aim for that "final frontier" of users engaged with our content.


Amanda Cooper

Knowledgebase Manager, Virginia Tech

Friday March 15, 2019 10:15am - 11:15am
Holley V/VI


Mason's Jamf Cloud Migration & Changing the Mac Experience
Jamf is a product that helps enterprise environments be successful with Apple products.

This presentation will take the audience through George Mason's experience of migrating from on-premises to Jamf Cloud. 

We will cover the backstory and past business problems, the migration process, what changed in regards to working in the cloud, lessons learned, how we use the product now, all the security benefits, and a sneak peak at what is ahead for supporting Apple devices in the enterprise/higher education environment.

avatar for Jed Frye

Jed Frye

Jamf Certified Expert, George Mason University

Tony Houdek

IT Security Lead Analyist, George Mason University

Friday March 15, 2019 10:15am - 11:15am
Holley IV


Bring Your Own "Smart" Device
See how Old Dominion University solved two major complaints from dorm residents and simultaneously added support for IoT on campus. We now support most consumer devices on Wi-Fi, including those "smart" devices that can only handle pre-shared key (WPA-PSK) authentication. We also solved the "NAT type" and port forwarding issues for online gamers. We are leveraging Aruba ClearPass to profile endpoints and allow students to self-register their MAC addresses.

Presentation: https://bit.ly/BYoSD

avatar for James Tate

James Tate

Cloud Automation Architect, Old Dominion University
I\'m a network engineer focusing on network services and automation. I also have experience in software development and Linux administration. I\'ve been with ODU for about 5 years.

Friday March 15, 2019 11:30am - 12:30pm


Sign of "the Times" - eSignature Integration and Lessons Learned
In our personal lives, many of us and our constituents use electronic signatures to make purchases small (e.g. retail, groceries) and large, sign agreements and more. ODU and VCU have recently implemented electronic signature solutions to improve processes university-wide and will share their lessons learned and highlight systems integration projects.


Urjita Dani

Finance, AR, Ecommerce Lead Systems Analyst, ODU
avatar for Barry Lanneau Jr.

Barry Lanneau Jr.

Director, Records and Document Management Services, Virginia Commonwealth University

Friday March 15, 2019 11:30am - 12:30pm
Holley V/VI