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IT Leadership [clear filter]
Wednesday, March 13
 

9:00am

DEI Panel Part 1
Join us for PART 1 of our Diversity, Equity and Inclusion (DEI) Panel discussion to have a robust dialogue about the successes, opportunities, and challenges of DEI in Information Technology. Discussion will include tips on how to find opportunities to enhance inclusion, and relative impact of DEI strategies at various levels and stages at colleges and universities. We will discuss the strategic benefits of diverse and inclusive workplace environments as well as how you can develop strategies to pursue these benefits at your institution. Panelists will share their unique perspectives, from varying levels and angles, on how they have participated in or directed DEI efforts at their institutions and beyond. Come prepared to join the conversation and share YOUR successes and ideas!

Speakers
avatar for Rachel Crockett

Rachel Crockett

AV Systems Engineer and Adjunct Instructor in the Department of Women's Studies, Old Dominion University
avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →
avatar for Keith

Keith "Mac" McIntosh

Vice President and CIO, University of Richmond
Keith W. McIntosh is the Vice President (VP) for Information Services and Chief Information Officer (CIO) at the University of Richmond. Reporting to the Executive Vice President and Chief Operating Officer, he is responsible for the day-to-day management and strategic development... Read More →


Wednesday March 13, 2019 9:00am - 10:00am
Jefferson

9:00am

Beyond All Limits: Breaking Departmental Barriers, Leveling Silos: Going, Going. . .Enterprise.
Over the past 10 years software and hardware have undergone major technological improvements and created significant opportunities to advance productivity. Reasonable cost and increasing scalability of computing power & storage, along with its virtual location, create economies of scale and flexibility that enable the opportunity for nearly an immediate and primary focus on what applications actually do. Perhaps finally, technology is recognizable by our users as THEIR longest and closest levers to better operations and business.

But, what have we actually accomplished with those large opportunities and technology? Have IT professionals created any new, recognized value in our business processes or are we simply automating old business processes to make them faster. Have we broken IT's reputation as the tallest barrier to progress on campus or and or do we see at least a glimmer in "their" eyes of their own independence and empowerment?

This presentation is a time-lapse, snapshot of Longwood's journey toward providing our users with real independence and empowerment in their business processes. It is a quest to make the "IT department and technology" mostly invisible, our data highly secure, and all our business processes--easy, flexible, productive, and consistently successful--from the user's perspective.

Speakers
MK

Mark Kendrick

Associate VP Information Technology Services, Longwood University
avatar for Terry McGhee

Terry McGhee

Director, Project Management Information Technology Services, Longwood University
Short Bio Industry (1976-1980) -started in IT in 1978 writing BASIC statistical programs for textile industrial engineering applications USAF. 1980 -1996 -retired "early" from USAF as communications officer (telecom, data, voice, satellite, air traffic control) -charter member... Read More →


Wednesday March 13, 2019 9:00am - 10:00am
Ampitheater

9:00am

Stacking the Odds: Getting Students Involved in Your IT Organization
In this session, we will talk about how VCU Technology Services sponsors a committee of students each academic year that advises Technology Services in matters related to service design and implementation, programming, and promotion of technology at VCU. In the five years of its existence, we have gained valuable insight and feedback on various services we provide. We will also discuss some of the successes and failures in other aspects of the committee. We would also like to talk and hear from others how they involve students in service improvement, decision making, and promotion.

Speakers
avatar for Sam Kennedy

Sam Kennedy

Director, Technology Support Services, VCU
Areas of responsibility:Campus Card Services (ID/POS/Door Access)Desktop ServicesEndpoint Computing (Endpoint Support/Emergency Notification Services)IT Support CenterStrategic Communications
RN

Ryan Neilson

Security Operations Team Lead, VCU
avatar for Scottie Wylie

Scottie Wylie

ITSC Coordinator, Virginia Commonwealth University
Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.



Wednesday March 13, 2019 9:00am - 10:00am
Madison

11:30am

How consistency and standardization improves the employee experience
Our team's IT support call center for the university has gone through a multi decade evolution in order to arrive where we are today. In the summer and fall of 2018 the long term vision of having a "primary point of contact group for Information Technology Assistance" was made a reality. Although the team known as 4Help had existed for some time, at this point it now fully combined 3 different teams into one. In doing so it now found itself with with multiple supervisors, a decentralized training team, no dedicated QA department, and years of tribal knowledge. Our agents faced uncertainty of where we were headed and it was incumbent of the leadership team to show the way forward.



This presentation will show how a combined standardization of communication, training and quality assurance can result in an employee experience that is not only positive but also measurable. The leadership team worked hard to become unified in how we communicate, train, and verify the work performed. With the entire team now operating with clear standards of excellence, everyone knows what our goals are, how we can only get there together, and most importantly why we do what we do in the first place.



We will share our best practices on how our communication methods, our training process, and quality assurance fit together like a jigsaw puzzle to form a picture of user & employee satisfaction.

Speakers
avatar for Joshua Causin

Joshua Causin

Quality Assurance Analyist, Virginia Tech
DH

Debbie Harris

Information Center Agent, Virginia Tech ITEE



Wednesday March 13, 2019 11:30am - 12:30pm
Monroe

11:30am

Internal communication: Launching an intranet to strengthen employee connections
With a seemingly infinite number of collaboration tools, methodologies, and workplace subcultures, what can a large organization do to help promote a sense of unity? How do you share the basic information that each employee in your organization needs to know? And how do you share responsibilities so that the information stays fresh? This presentation covers the challenges and value of working to improve internal communication within a large and diverse organization.

Speakers
avatar for Holli Drewry

Holli Drewry

Digital Content Strategist, Virginia Tech



Wednesday March 13, 2019 11:30am - 12:30pm
Ampitheater

1:30pm

DEI Panel Part 2
Join us for PART TWO of our Diversity, Equity and Inclusion (DEI) Panel where we continue the conversation with a focus on women in STEM (Science, Technology, Engineering and Math). The discussion will focus on ways in which we can improve the pipeline for women in STEM, providing a look at data that will move us from theoretical discussion to practical ways to implement Human Capital Strategies. Come prepared to join in the conversation and offer your perspectives, strategies and successes!

Speakers
avatar for Rachel Crockett

Rachel Crockett

AV Systems Engineer and Adjunct Instructor in the Department of Women's Studies, Old Dominion University
avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley IV

3:00pm

Collaborating for Customer Satisfaction and Project Success
Why do projects fail? Why are our customers unhappy when things change? How is it that even when teams work really hard, they still miss the mark? It doesn't have to be this way.

It's amazing what a little collaboration from the start of a project can do for morale, trust, and most importantly client satisfaction. Join us as members of Mason's IT Support Center, Communications and Marketing, and Project Management teams share how developing integrated project teams led to successful, high impact project implementations. We'll share stories and lessons learned from projects such as Two Factor Authentication and Office 365. See how what we've learned is translating into the core of Mason's Project Management Framework to help ensure future projects can achieve the same level of success.

Speakers
SK

Stephanie Klare

Support Center Team Lead, George Mason University
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →
avatar for Lauren Reese

Lauren Reese

Manager, IT Communications and Marketing, George Mason University



Wednesday March 13, 2019 3:00pm - 4:00pm
Holley IV
 
Thursday, March 14
 

9:00am

Documentation: Taming the Beast
Internal documentation is a crucial resource for IT departments of any size, for preservation and dissemination of institutional knowledge as well as business continuity and disaster recovery. Yet it seldom receives much attention at a strategic level, and obstacles to effective documentation include both technical and cultural challenges. Join us for a brief presentation of some strategies we have developed, ask questions, and share your own experiences of struggling to tame the documentation beast.

Speakers
AR

Aaron Reece

Information Technology Specialist, Virginia Tech
IT "Soft Skills" (culture, communication, documentation, etc.)Virtual Desktop Infrastructure (VDI)PowerShellBigFix and endpoint managementMusic - Oboes and Harpsichords
avatar for Scott Shetrone

Scott Shetrone

Help Desk Manager, Virginia Tech



Thursday March 14, 2019 9:00am - 10:00am
Jefferson

11:30am

Diversifying IT Hiring
This session will discuss approaches for improving the diversity of the candidate pool for IT job openings in your area. We assume the audience understands the desirability of a diverse workforce and will discuss “How?” rather than “Why?”
Highlights will include strategies for crafting inclusive job descriptions, places to advertise your jobs to maximize visibility to diverse audiences, why 'soft skills' are important and how to include them in your job description, and tips for selecting interviewees and conducting the interview itself. We'll discuss topics such as, “Is it OK to Google candidates before an interview,” “Who should be on the interview committee?” and why “Not a good fit” is not a defensible reason for rejecting an interviewee. Attendees will leave with a sample job description designed to attract diverse applicants, suggestions on where to advertise, and a better understanding of diversity issues in IT hiring.

Speakers
IM

Isaac Magana

User Services Manager, Virginia Tech
PS

Pris Sears

IT Support Specialist, Virginia Tech


Thursday March 14, 2019 11:30am - 12:30pm
Madison

11:30am

Innovation and Partnerships on Campus: A Case Study with James Madison University's X-Labs
Technology and digital initiatives are critical to institutional and student success. It can be challenging to develop, create and these fund initiatives as they require committed partnerships across administrative and academic units. They also require support from institutional leadership. Join this session to learn from experts at James Madison University on how they collaborated, developed and continue to grow JMU's X-Labs. You will have an opportunity to ask questions and gain insights for keys to success to bring back to your campus

Speakers
DH

Dale Hulvey

AVP for IT, Division Lead for JMU X-Labs, James Madison University
SM

Seán McCarthy

Associate Professor, James Madison University
avatar for Deirdre Woods

Deirdre Woods

Senior Higher Education Strategist, Dell EMC
Former CIO, working at Dell Technologies at the intersection of higher education and innovation. Advocate and mentor for women in technology.


Thursday March 14, 2019 11:30am - 12:30pm
Holley III

11:30am

Project Management Tools for Making it Real: 2 Year Follow-up
In 2017, VCU rolled out a new homegrown portfolio management tool. Two years later, the Project Management Office has made improvements and learned lessons along the way.

Speakers
CK

Craig Kilgo

Project Manager, Virginia Commonwealth University


Thursday March 14, 2019 11:30am - 12:30pm
Ampitheater

1:30pm

Hyper-Converged Infrastructure - Workload Acceleration - Better VM density
IDC states: "Organizations can incur significant expense in terms of infrastructure and licensing costs, staff inefficiencies, and lost productivity when their IT infrastructures and systems are not modernized and transformed with new technologies and solutions. IDC refers to the costs associated with aging technology as technical debt." Why you SHOULD care? Why is HCI replacing traditional Server/SAN architectures? What technologies make it fast? What technologies will make it faster? Would you like your virtualized servers to handle 30 to 50% more Virtual Machines? Intel will discuss how you can do this and more in our breakout session on Hyper-Converged Infrastructure.

Speakers
CK

Chuck Kausch

Industry Technical Specialist, Intel Corporation
avatar for Erin Moseley

Erin Moseley

Public Sector and Education Initiatives, Intel Corporation
Erin Moseley is a part of Intel’s U.S. strategic public sector team which supports the efforts of educators, advocacy and non-profit groups, policy makers, and public sector IT professionals to craft and implement high impact programs using technology solutions. She focuses on current... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Holley VII

1:30pm

Digital Transformation of the 21st Century Classroom
Digital transformation is not just about embracing new technology, it is about a change in thought and organization culture. There is a need for organizations to address the change in business dynamics and innovate ways to quickly cater to these changing needs. As Leaders we have to work hand in hand to meet the requirements of education, drive innovation and march towards continuous improvement. This is what Digital transformation is all about — accelerate business activities, lower cost, improve time to market and cultivate a positive change. In this session, we will be leveraging technologies from Apple, Cisco and Microsoft to better engage and equip a 21st century student.

Speakers
MA

Matt Adkins

Professor and Microsoft Team Lead, Liberty University
avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Madison

4:15pm

ROAD TRIP - A Project Management Game
What can a board game teach you about project management? Join us at this hands-on, interactive, fun session as we play to find out. Can you collaborate, negotiate, and manage your team to success?

During our time, we'll work in collaborative teams to take the family on a road trip from San Francisco to Boston and check out all the sights on the way -- can you make it in time and on budget -- but with any road trip, watch out for the pitfalls along the way? This fast-paced session will have you working in small groups and learning about how projects work.

This session is for anyone interested in Project Management and learning more about it. You don't need to be a project manager to join in the fun.

Other notes:
- we'll need round tables for this session, as we'd be playing in groups of 4-5
- we'll have enough games to handle up to 40 people
- this is an hands-on interactive session that uses the road trip to teach about Project Management concepts

Speakers
avatar for Robert Faber

Robert Faber

IT Project Manager, George Mason University
Robert Faber is a project manager for George Mason University's IT Portfolio and Project Management Office. Additionally, he is the IT liaison to Auxiliary Enterprises and Facilities. Rob came to Mason with over 30 years of experience in both Ricoh Corporation and Xerox Corporation... Read More →
avatar for Tahisha Mayfield

Tahisha Mayfield

IT Project Manager, George Mason University
Tahisha Mayfield is a systems-focused project manager with deep expertise and understanding in how teams, processes and technology synergize to accomplish goals and meet social needs. Tahisha brings to Mason more than 20 years of experience and leadership supporting the Intelligence... Read More →
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →



Thursday March 14, 2019 4:15pm - 5:15pm
Admiral

4:15pm

Evolving Web Accessibility in Higher Education
Virginia Commonwealth University (VCU) has undergone a transformative period during the last two years in regards to web accessibility. The fact that all digital content provided by higher education must be accessible to all users as defined by American Disabilities Act (ADA) and Section 508 of the Rehabilitation Act of 1973 is by no means a new concept. However, the recent influx of the U.S. Department of Education, Office of Civil Rights (OCR) web accessibility complaints targeting institutions and universities for failure to comply with federal web accessibility standards has resulted in a paradigm shift in higher education bringing accessible digital content to the forefront. These complaints, in addition to prominent lawsuits, have shined a light on the inadequacies of accessible digital content in higher education prompting pivotal changes to web governance at the university-level.

This presentation discusses how a strategic university-wide approach to web accessibility concerns, involving a dynamic inter-disciplinary team, can positively impact web access, promote a standardized university-wide culture of digital accessibility for the future, and prove to be sustainable as an evolving normative process in higher education.

Speakers
CF

Corie Forrest

EIT Accessibility Coordinator and Senior Developer, Virginia Commonwealth University


Thursday March 14, 2019 4:15pm - 5:15pm
Jefferson
 
Friday, March 15
 

10:15am

VeriSM: Beyond the limits of IT
VeriSM is a service management approach recently introduced by the International Foundation for Digital Competences (IFDC). It takes service management beyond the limits of IT -- to the entire enterprise. Learn about a different way of viewing service management and how to use the Management Mesh to make informed decisions about services.

Speakers
avatar for Edward Gray

Edward Gray

Systems Integration and Support Specialist, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for just over 18 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →


Friday March 15, 2019 10:15am - 11:15am
Madison

11:30am

A Practical Approach to Change Management
Apprehensive about Change Management? Join us as we discuss Christopher Newport University's Change Management journey. We start with the basics and demonstrate how to add complexity effectively, all while keeping the process sustainable.

See how a practical approach, coupled with existing tools (Google Docs), jumpstarted the Change Management process. Hear about the challenges from individuals who solved them.

Speakers
avatar for Jered Benoit

Jered Benoit

Associate Director for Enterprise Services, Christopher Newport University
avatar for Andrew Crawford

Andrew Crawford

Chief Information Officer, Christopher Newport University
BF

Brian Foran

Assistant Director for Infrastructure, Christopher Newport University



Friday March 15, 2019 11:30am - 12:30pm
Ampitheater