The ability to successfully manage project resources is an integral part of business, in the information technology industry and beyond. Join Robin Abernathy of CyberVista for this session, Managing Project Resources. This session will take an in-depth look at several aspects of Resource Management including:
• Resource management processes • Planning resource management • Estimating activity resources • Acquiring resources • Developing the project team • Managing the project team • Controlling resources
Integrated Service Management explains how the practices of Lean, Agile, and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs, and increase business value. Join Gary Case Principal Consultant for this overview of Integrated Service Management where he introduces topics necessary for understanding and integrating core service management processes, specifically:
• The concept of Service vs. Technology Management • The core service management processes required by every organization • Principles of System’s Thinking and Value Stream Orientation • How Integrated Service Management is the interconnectivity of Service Management, Lean, Agile and DevOps practices • The core elements of Lean Thinking and process improvement • Agile project management practices including SCRUM roles and processes • The key principles of DevOps and how it improves collaboration, continuous delivery and automation • How the integration of these practices enables process acceleration, reduction of risk and lower costs to increase business value • How Integrated Service Management can revitalize your service management initiatives
Simply put, Lean and Agile both share a core philosophy of continuous improvement focused on enhancing the customer value of your products and services. For Lean and Agile principles to be executed successfully, leaders must change culture and often their own management behaviors, in support of the continuous improvement culture needed.
That’s where Steven Covey’s “The 7 Habits of Highly Effective People” comes in. This best-selling book is an all-time leadership classic that has sold millions of copies. Covey’s model for personal and team effectiveness has changed the lives of countless professionals for the better and has had a lasting business impact that is undeniable.
In this informative and inspirational session, Gary will look at these time-tested habits through a Lean leadership lens to explicitly highlight how each of the 7 Habits (Be Proactive, Begin With The End In Mind, First Things First, Create A Win/Win, Seek First To Understand, Synergize, Sharpen The Saw) relate to and support Lean principles.
To stand out in today’s competitive environment we will look at the proven characteristics, traits and competencies that are essential to not only survive … but thrive!
The bottom line is to be successful only 15% of your success will be due to your technical skills and 85% to your communication, people skills and your ability to get along with others.
Arnold Sanow, MBA, CSP works with leaders and teams to improve their ability to get along better with anyone, anytime, anywhere. He has delivered over 2,500 professional development programs to more than 500 different companies and organizations worldwide. He is the author of 6 books to include, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers … even kids”, “Present with Power, Punch and Pizzazz” “Nobody to Somebody in 63 Days or Less .. The Ultimate Guide to Networking and Word of Mouth Advertising.” He is a frequent guess in the media and a former adjunct professor at Georgetown University. He was recently named as one of the top 5 best bang for the buck speakers in the USA by Successful Meetings Magazine and as one of the top 30 Global Gurus in Communication by his peers.
