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Beverages and snacks are available from 8am-noon and 12:45pm-4pm in the vendor area Wednesday & 8am-noon and 12:45pm-3pm Thursday.

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Tuesday, March 12
 

8:00am

Pre-Conference Workshop (Registration Req'd): Managing Project Resources
The ability to successfully manage project resources is an integral part of business, in the information technology industry and beyond. Join Robin Abernathy of CyberVista for this session, Managing Project Resources. This session will take an in-depth look at several aspects of Resource Management including:

• Resource management processes
• Planning resource management
• Estimating activity resources
• Acquiring resources
• Developing the project team
• Managing the project team
• Controlling resources

Speakers
RA

Robin Abernathy

Content Manager for CompTIA, Project Management, and Security Certifications, CyberVista


Tuesday March 12, 2019 8:00am - 12:00pm
Madison
  • Host Organization ACCS

8:00am

Classroom Technology SIG (Invite Only)
Speakers
avatar for Dwayne Smith

Dwayne Smith

Assistant Director, Classroom and Learning Space Technologies, Old Dominion University
Dwayne Smith is the Senior Engineer for Classroom Central at Old Dominion University. I oversee the day to day activities of the Classroom Central group. I am responsible for design and integration of new technologies in the classroom environment throughout the University. I’m an... Read More →


Tuesday March 12, 2019 8:00am - 5:00pm
Auditorium

1:00pm

Pre-Conference Workshop (Registration Req'd): Integrated Service Management Overview
Integrated Service Management explains how the practices of Lean, Agile, and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs, and increase business value. Join Gary Case Principal Consultant for this overview of Integrated Service Management where he introduces topics necessary for understanding and integrating core service management processes, specifically:

• The concept of Service vs. Technology Management
• The core service management processes required by every organization
• Principles of System’s Thinking and Value Stream Orientation
• How Integrated Service Management is the interconnectivity of Service Management,
Lean, Agile and DevOps practices
• The core elements of Lean Thinking and process improvement
• Agile project management practices including SCRUM roles and processes
• The key principles of DevOps and how it improves collaboration, continuous delivery
and automation
• How the integration of these practices enables process acceleration, reduction of risk
and lower costs to increase business value
• How Integrated Service Management can revitalize your service management initiatives


Speakers
GC

Gary Case

Pink Elephant



Tuesday March 12, 2019 1:00pm - 5:00pm
Madison
  • Host Organization ACCS
 
Wednesday, March 13
 

8:00am

Full Breakfast Buffet
Wednesday March 13, 2019 8:00am - 9:00am
Portsmouth I - IV

8:00am

SIG Leaders Breakfast (Invite Only)
Wednesday March 13, 2019 8:00am - 9:00am
Admiral

8:00am

Registration Open
Wednesday March 13, 2019 8:00am - 4:00pm
Registration Desk

9:00am

JAMF User Group
Speakers
avatar for Daniel Reiner

Daniel Reiner

Desktop Computer Support Tech, VCU
Despite an overwhelming distaste for Apple products, I have somehow managed to build a career out of fixing problems in OSX and Jamf management. I like motorcycles and fancy sodas.


Wednesday March 13, 2019 9:00am - 10:00am
Holley I/II

9:00am

Critical Communications: Our Journey From Pagers to Halo
Sharing the struggles of converting classrooms and hospitals from analog communication to digital communication.

Speakers
KA

Kimberly Ascue

IT Director, Virginia-Maryland College of Veterinary Medicine
avatar for Brian Huddleston

Brian Huddleston

IT Support Center Analyst, Virginia-Maryland College of Veterinary Medicine
GL

Gary Lowery

IT Operations Manager, Virginia-Maryland College of Veterinary Medicine


Wednesday March 13, 2019 9:00am - 10:00am
Holley V/VI

9:00am

Add structure to your structured cabling
A BoF discussion around structured cabling. We can discuss your successes and failures as it relates to new construction and/or renovation. Lessons learned and things that we could do to possibly avoid future headaches. A few years ago, I did a presentation about Bridgewater's wiring standards document. I will have the latest revision of that document for anyone who wishes to obtain a copy as well as talk about how the document has continued to be enhanced over the last few years and last few building/renovation projects.

Speakers
AK

Aaron Klein

Manager of IT Operations, Bridgewater College
Worked at Bridgewater College for nearly 20 years in IT. Worked in nearly every role with the department from the Help Desk to Manager of IT Operations.



Wednesday March 13, 2019 9:00am - 10:00am
Holley III

9:00am

DEI Panel Part 1
Join us for PART 1 of our Diversity, Equity and Inclusion (DEI) Panel discussion to have a robust dialogue about the successes, opportunities, and challenges of DEI in Information Technology. Discussion will include tips on how to find opportunities to enhance inclusion, and relative impact of DEI strategies at various levels and stages at colleges and universities. We will discuss the strategic benefits of diverse and inclusive workplace environments as well as how you can develop strategies to pursue these benefits at your institution. Panelists will share their unique perspectives, from varying levels and angles, on how they have participated in or directed DEI efforts at their institutions and beyond. Come prepared to join the conversation and share YOUR successes and ideas!

Speakers
avatar for Rachel Crockett

Rachel Crockett

AV Systems Engineer and Adjunct Instructor in the Department of Women's Studies, Old Dominion University
avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →
avatar for Keith "Mac"   McIntosh

Keith "Mac" McIntosh

Vice President and CIO, University of Richmond
Keith W. McIntosh is the Vice President (VP) for Information Services and Chief Information Officer (CIO) at the University of Richmond. Reporting to the Executive Vice President and Chief Operating Officer, he is responsible for the day-to-day management and strategic development... Read More →


Wednesday March 13, 2019 9:00am - 10:00am
Jefferson

9:00am

Beyond All Limits: Breaking Departmental Barriers, Leveling Silos: Going, Going. . .Enterprise.
Over the past 10 years software and hardware have undergone major technological improvements and created significant opportunities to advance productivity. Reasonable cost and increasing scalability of computing power & storage, along with its virtual location, create economies of scale and flexibility that enable the opportunity for nearly an immediate and primary focus on what applications actually do. Perhaps finally, technology is recognizable by our users as THEIR longest and closest levers to better operations and business.

But, what have we actually accomplished with those large opportunities and technology? Have IT professionals created any new, recognized value in our business processes or are we simply automating old business processes to make them faster. Have we broken IT's reputation as the tallest barrier to progress on campus or and or do we see at least a glimmer in "their" eyes of their own independence and empowerment?

This presentation is a time-lapse, snapshot of Longwood's journey toward providing our users with real independence and empowerment in their business processes. It is a quest to make the "IT department and technology" mostly invisible, our data highly secure, and all our business processes--easy, flexible, productive, and consistently successful--from the user's perspective.

Speakers
MK

Mark Kendrick

Associate VP Information Technology Services, Longwood University
avatar for Terry McGhee

Terry McGhee

Director, Project Management Information Technology Services, Longwood University
Short Bio Industry (1976-1980) -started in IT in 1978 writing BASIC statistical programs for textile industrial engineering applications USAF. 1980 -1996 -retired "early" from USAF as communications officer (telecom, data, voice, satellite, air traffic control) -charter member... Read More →


Wednesday March 13, 2019 9:00am - 10:00am
Ampitheater

9:00am

Stacking the Odds: Getting Students Involved in Your IT Organization
In this session, we will talk about how VCU Technology Services sponsors a committee of students each academic year that advises Technology Services in matters related to service design and implementation, programming, and promotion of technology at VCU. In the five years of its existence, we have gained valuable insight and feedback on various services we provide. We will also discuss some of the successes and failures in other aspects of the committee. We would also like to talk and hear from others how they involve students in service improvement, decision making, and promotion.

Speakers
avatar for Sam Kennedy

Sam Kennedy

Director, Technology Support Services, VCU
Areas of responsibility:Campus Card Services (ID/POS/Door Access)Desktop ServicesEndpoint Computing (Endpoint Support/Emergency Notification Services)IT Support CenterStrategic Communications
RN

Ryan Neilson

Security Operations Team Lead, VCU
avatar for Scottie Wylie

Scottie Wylie

ITSC Coordinator, Virginia Commonwealth University
Scottie has been a dedicated member of the IT Support Center staff for the past 10 years. His passion is working in the higher education environment and hopes to continue doing so for many years to come.



Wednesday March 13, 2019 9:00am - 10:00am
Madison

9:00am

The Weakest Link
What is the weakest link in information security? Is there a way to "fix" the weak link? Can the "weakest link" be given support that will minimize the weakness?

Speakers
NT

Natalie Talbott

Information Security Officer, Virginia Community College System


Wednesday March 13, 2019 9:00am - 10:00am
Lee

9:00am

Data Integration and Analysis SIG
Speakers
JP

Jimmy Patel

Assistant Director, Business Intelligence Architecture, Old Dominion University


Wednesday March 13, 2019 9:00am - 10:00am
Holley VII

9:00am

Panel Presentation - IT Catalog Phase 2: Adding the Application Catalog
The VCU IT Service Catalog has become the IT Catalog with the rollout of our new Application Catalog. The two catalogs live side-by-side in the IT Catalog and support each other while providing separate services. Each catalog provides our customers an organized method of accessing updated information. We leverage the existing resources and knowledge base articles to provide a central repository to direct customers to available resources. The panel will discuss the development of the Application Catalog and its integration into the IT Catalog.

Speakers
LH

Lucy Halunko

ITSM SKMS Coordinator/Software Librarian, Virginia Commonwealth University
SY

Sam Yerkes

VCU Webmaster, Virginia Commonwealth University


Wednesday March 13, 2019 9:00am - 10:00am
Holley IV

10:15am

Keynote: The 7 Habits of Highly Effective People & Leaders
Simply put, Lean and Agile both share a core philosophy of continuous improvement focused on enhancing the customer value of your products and services. For Lean and Agile principles to be executed successfully, leaders must change culture and often their own management behaviors, in support of the continuous improvement culture needed.

That’s where Steven Covey’s “The 7 Habits of Highly Effective People” comes in. This best-selling book is an all-time leadership classic that has sold millions of copies. Covey’s model for personal and team effectiveness has changed the lives of countless professionals for the better and has had a lasting business impact that is undeniable.

In this informative and inspirational session, Gary will look at these time-tested habits through a Lean leadership lens to explicitly highlight how each of the 7 Habits (Be Proactive, Begin With The End In Mind, First Things First, Create A Win/Win, Seek First To Understand, Synergize, Sharpen The Saw) relate to and support Lean principles.

Speakers
GC

Gary Case

Pink Elephant



Wednesday March 13, 2019 10:15am - 11:15am
Portsmouth I - IV
  • Host Organization ACCS

11:15am

Vendor Meet and Greet
See the latest offerings from our vendors while enjoying snacks and beverages in our vendor area!

Wednesday March 13, 2019 11:15am - 11:30am
Portsmouth V - VIII

11:30am

Cooking with AV
Virginia Western recently partnered with the Roanoke Higher Education Center to construct 3 state of the art instruction kitchens. These spaces utilize the latest audio visual technologies such as Zoom video conferencing, Crestron AirMedia 2.0, and Crestron NVX. This session will cover the project from conception to completion and all the problems within.

Speakers
avatar for Joe Bear

Joe Bear

Lead Media Geek, Virginia Western Community College
Originally an aspiring lighting designer, Joe came to us from Longwood University where he received his BFA in Theatre Design and Technology. After deciding he would rather make a career out of watching TV, Joe quickly made the move over to audiovisuals. Joe is the Lead Media Geek... Read More →



Wednesday March 13, 2019 11:30am - 12:30pm
Jefferson

11:30am

Game-Based Education: Applications and Implementation
Video games are rapidly becoming the one of fastest-growing forms of mass media in America--and along with this growth, like TV and music before it, comes legitimacy as a tool for learning. In this presentation, we present some key points of discussion on the topic of video games in higher education. We examine a recent implementation of such a game in a real-world classroom, and determine some possible steps for moving forward with this new kind of educational tool.

Speakers
JD

Janna Dougherty

Academic Technologist, Christopher Newport University
avatar for Lisa Heuvel

Lisa Heuvel

Assistant Professor, Christopher Newport University


Wednesday March 13, 2019 11:30am - 12:30pm
Holley IV

11:30am

How consistency and standardization improves the employee experience
Our team's IT support call center for the university has gone through a multi decade evolution in order to arrive where we are today. In the summer and fall of 2018 the long term vision of having a "primary point of contact group for Information Technology Assistance" was made a reality. Although the team known as 4Help had existed for some time, at this point it now fully combined 3 different teams into one. In doing so it now found itself with with multiple supervisors, a decentralized training team, no dedicated QA department, and years of tribal knowledge. Our agents faced uncertainty of where we were headed and it was incumbent of the leadership team to show the way forward.



This presentation will show how a combined standardization of communication, training and quality assurance can result in an employee experience that is not only positive but also measurable. The leadership team worked hard to become unified in how we communicate, train, and verify the work performed. With the entire team now operating with clear standards of excellence, everyone knows what our goals are, how we can only get there together, and most importantly why we do what we do in the first place.



We will share our best practices on how our communication methods, our training process, and quality assurance fit together like a jigsaw puzzle to form a picture of user & employee satisfaction.

Speakers
avatar for Joshua Causin

Joshua Causin

Quality Assurance Analyist, Virginia Tech
DH

Debbie Harris

Information Center Agent, Virginia Tech ITEE



Wednesday March 13, 2019 11:30am - 12:30pm
Monroe

11:30am

Collaborating Beyond All Limits with GSuite for Education
Join us to share both your "successes" and your "lessons learned" in the cloud collaboration world of Google and other third party tools. This discussion will provide a forum for higher education professionals to share thoughts and experiences about G Suite including Gmail, Calendar, Drive, Team Drive, Vault and other Google services, as well as how higher ed is handling the restrictions of HB 1.

Speakers
BE

Brian Easton

Manager Unified Communications & Collaboration, Old Dominion University
I manage ODU's messaging and collaboration environment.
avatar for Connie Whetstine

Connie Whetstine

Director, Collaboration Services, Virginia Commonwealth University


Wednesday March 13, 2019 11:30am - 12:30pm
Lee

11:30am

Internal communication: Launching an intranet to strengthen employee connections
With a seemingly infinite number of collaboration tools, methodologies, and workplace subcultures, what can a large organization do to help promote a sense of unity? How do you share the basic information that each employee in your organization needs to know? And how do you share responsibilities so that the information stays fresh? This presentation covers the challenges and value of working to improve internal communication within a large and diverse organization.

Speakers
avatar for Holli Drewry

Holli Drewry

Digital Content Strategist, Virginia Tech



Wednesday March 13, 2019 11:30am - 12:30pm
Ampitheater

11:30am

How to Successfully Deploy and Maintain an IAM Program
This session will focus on a strategy on how to successfully deploy Identity throughout your organization as well as strategies, best practices and KPIs to consider post production to ensure you gaining the most value out of your solution. We will also discuss how manage your IAM Program and develop an operating model that would help you succeed in your initial deployment as well as long term program management.


Speakers
avatar for Ames Fowler

Ames Fowler

Pre-Sales Engineer, Fischer Identity
Ames Fowler is a Solutions Engineer at Fischer International Identity where his responsibilities include Identity Governance and Administration (IGA) solution consulting, solution architecture, and implementation engineering.


Wednesday March 13, 2019 11:30am - 12:30pm
Holley VII

11:30am

Build it Secure: Continuous Improvement in System Provisioning
With the emergence of DevOps models and cloud service provisioning, expediency in provisioning of services is one of the top priorities for many business units across organizations. The inability for IT to quickly meet the needs of these business units can often drive units to adopt shadow IT operations through other service providers, and thus lead to the potential loss of control on sensitive data and information. This presentation will follow VCU's journey in establishing a system provisioning process, and over the years transforming this process with the goal of providing the needed expediency to its customers while maintaining a reasonable expectation of quality and security for its assets. The presenters will discuss the evolution of the system provisioning process and the role of security, in addition to challenges and lessons learned through the transformation. Additionally, the presenters will discuss future plans for the process as it further matures.

Speakers
DH

Dan Han

CISO, Virginia Commonwealth University
Dan is the Chief Information Security Officer for the Virginia Commonwealth University. He has over 15 years of experience working in various roles in IT, and focused on information security management in the higher education and healthcare sector for the past 11 years. Dan specializes... Read More →
CK

Craig Kilgo

Project Manager, Virginia Commonwealth University


Wednesday March 13, 2019 11:30am - 12:30pm
Madison

11:30am

ITSM SIG
Speakers

Wednesday March 13, 2019 11:30am - 12:30pm
Holley I/II

11:30am

Apple Security Update
Please join Apple for an update on the latest news about security and privacy as it relates to higher education IT. An Apple security engineer will be visiting Virginia to deliver a presentation covering the following topics, and more!
* Understand the advanced security features built into Apple products and how this helps protect institutional data, enable privacy, and empower faculty, staff, and students to be more productive.
* Learn Apple's best practices for managing devices in an increasingly mobile workplace, and how to ensure that IT maintains control of institutional data, while also keeping personal data private.
* Managing software updates to address security concerns.
* What's new in security and privacy for macOS Mojave and iOS 12
* Learn about the T2 chip and new Secure Boot settings in macOS and what this means for imaging, and booting into Windows 10
* Review the latest developments in Touch ID and Face ID to securely unlock Apple devices.
* Update on the latest features in system security, data security, and app security.
* Do you need antivirus software on a Mac or iOS device?
* Learn about the latest in hard drive encryption and data protection, both at-rest and in-transit.

Speakers

Wednesday March 13, 2019 11:30am - 12:30pm
Holley V/VI

11:30am

How to Create a Modern Ransomware Strategy
Government agencies and education institutions are under attack and ransomware is the weapon of choice. Not surprisingly, phishing prevention and education have become top of mind across the globe. Security teams and organizations are constantly working to upgrade their systems and provide better protection to their networks. Meanwhile, the 'bad guys' continually develop new techniques. There is an entire dark market associated with the threat landscape that is automated, scalable and profitable. Developing new threats takes time and expense and so those looking to get around network security measures often target the weakest link in the security chain -- the user. Join Scott Allison, Systems Engineer from Palo Alto Networks to learn about how building a solid prevention strategy, so your organization doesn't become the next Ransomware victim.

Speakers
SA

Scott Allison

Systems Engineer, Palo Alto Networks


Wednesday March 13, 2019 11:30am - 12:30pm
Holley III

12:30pm

Lunch [Desserts in Vendor Area]
Wednesday March 13, 2019 12:30pm - 1:30pm
Portsmouth I - IV

1:30pm

Networked AV-Based Collaborative Workshop
Students' expectations are ever-changing and active learning spaces are just one way to address this new paradigm. Join us for an interactive workshop and contribute to a discussion about the evolving technologies for today's classrooms. This will be an informative technology workshop and hands-on presentation about WolfVision's approach to Active Learning Spaces, featuring our award-winning vSolution MATRIX.

Speakers
avatar for Jason Dovel

Jason Dovel

Regional Sales Manager, WolfVision, Inc.
Ask me about Cynap PURE or my band, HIJYNX!!!
MS

Marta Scoppa

Regional Sales Manager, WolfVision, Inc.


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley VII

1:30pm

One Code to Rule Them ALL
After nearly 4 years at UVA almost all of our 170+ AV presentation systems are running off the same core code. I will discuss what this means, and why it has been worth the extra effort. I will also discuss how I maintain consistency across different hardware devices and explain how and when modified code is required.

Speakers
avatar for Jeremy Parker

Jeremy Parker

AV Programmer, UVA


Wednesday March 13, 2019 1:30pm - 2:30pm
Jefferson

1:30pm

Help Desk SIG
Speakers
CG

Candice Goodin

Asst. Dir. Client Services, Old Dominion University
Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley I/II

1:30pm

Managing Data in Motion on Campus: A Facilitated Discussion
Is your institution becoming a data-driven organization? With the proliferation of data and increasing use of analytics, many campuses have found that technologies and governance models are no longer adequate to meet current and future needs for campus services and decision making. Join our discussion to share your experiences, challenges and opportunities and gain insights from colleagues on this issue critical to all colleges and universities.

Speakers
avatar for Deirdre Woods

Deirdre Woods

Senior Higher Education Strategist, Dell EMC
Former CIO, working at Dell Technologies at the intersection of higher education and innovation. Advocate and mentor for women in technology.


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley V/VI

1:30pm

Mobility Based Campus Network
Learn about Aruba Campus Networking and features designed to simplify operations (make your job easier, reduce the need for change orders, etc.). This session will cover innovations in Aruba's Campus switching platform including Dynamic Segmentation/Colorless Ports in addition to automation capabilities (Python, Ansible, REST, etc.) We'll also cover Aruba "User Experience Insight", a product that provides network administrators with the insight required to troubleshoot or prove innocence to WLAN user experience issues.

Speakers
CK

Chris Kaze

Account Manager, Aruba
WW

Wade Wells

Consulting Systems Egineer, Aruba, a Hewlett Packard Enterprise company


Wednesday March 13, 2019 1:30pm - 2:30pm
Monroe

1:30pm

Securing Enterprise Applications with LDAP Authentication
In a rapidly evolving application world, we need to focus on securely authenticating users and protecting data as best we can. The VCCS Enterprise Active Directory (EAD) is a complex directory with multiple groups and attributes supporting around half a million identities across twenty-three colleges plus multiple administrative units. This presentation aims to show how you can secure your applications via the LDAP protocol to VCCS EAD for user authentication for faculty, staff and students at our specific college. Topics discussed will cover how we have successfully created portals that house multiple homegrown applications on our existing Windows 2008 server, the particulars of LDAP authentication as well as a migration from Windows to Linux that further tightens security and gives expandability to the platform.

Speakers
MC

Melanie Crouch

Programmer/Analyst, Virginia Western Community College
Melanie is the SharePoint Administrator / Developer at Virginia Western and has eight years of IT experience.
avatar for Shivaji Samanta

Shivaji Samanta

Director of Educational & Information Technologies/CIO, Virginia Western Community College


Wednesday March 13, 2019 1:30pm - 2:30pm
Ampitheater

1:30pm

DEI Panel Part 2
Join us for PART TWO of our Diversity, Equity and Inclusion (DEI) Panel where we continue the conversation with a focus on women in STEM (Science, Technology, Engineering and Math). The discussion will focus on ways in which we can improve the pipeline for women in STEM, providing a look at data that will move us from theoretical discussion to practical ways to implement Human Capital Strategies. Come prepared to join in the conversation and offer your perspectives, strategies and successes!

Speakers
avatar for Rachel Crockett

Rachel Crockett

AV Systems Engineer and Adjunct Instructor in the Department of Women's Studies, Old Dominion University
avatar for Claire Gilbert

Claire Gilbert

Executive Director, IT Experience and Engagement, Virginia Tech
Dr. Claire Krendl Gilbert is the Executive Director of the IT Experience & Engagement unit within the Division of Information Technology at Virginia Tech. This unit serves as the “front door” for users across the university, providing support and coordination of activities, and... Read More →
avatar for Joyce Landreth

Joyce Landreth

Deputy Executive Director, IT Experience and Engagement, Virginia Tech
Joyce Reish Landreth has over 30 years experience in Information Technology. She has held positions of increasing responsibility in both the private sector and academia. In her current position, she is responsible for providing strategic management, planning and direction to the Virginia... Read More →


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley IV

1:30pm

How to love your Cloud Provider through Security
Where has the love for your data center gone? That's right! To the Cloud. This new love for the cloud has a very key component and that is security. Understanding your security role in this relationship will lead to a long lasting partnership with your Cloud Provider. As you transition to the Cloud its time to put security first."

Speakers
MC

Matt Chicon

Pro Services Engineer, Data Network Solutions
avatar for Jack Daniel

Jack Daniel

Pro Services Engineer, Data Network Solutions


Wednesday March 13, 2019 1:30pm - 2:30pm
Lee

1:30pm

App Deployment to Improve the Student Experience
Software2 provides best in class application virtualization and delivery of any app to any device. The AppsAnywhere solution enables IT to set app parameters to enable students to access the right apps, on the right device, whenever they are needed. Students love the easy to use app store whatever device they bring to university or college. 100% of Windows applications can be packaged and delivered on-demand through multiple integrations with a seamless user experience. IT teams can greatly reduce the time they spend imaging devices and can be more responsive to future requests.

Speakers
DM

Dave Miller

Vice President of Business Development, Software2
I love meeting and talking to people! I try to channel my energies into making our customers successful and promoting their success to other universities and colleges. Working at Software2 is great because they match this customer first approach. I joined Software2 to develop and... Read More →


Wednesday March 13, 2019 1:30pm - 2:30pm
Holley III

2:30pm

Vendor Meet and Greet
See the latest offerings from our vendors while enjoying snacks and beverages in our vendor area!

Wednesday March 13, 2019 2:30pm - 3:00pm
Portsmouth V - VIII

3:00pm

Accelerating Technology Deployment for Students & Faculty use in Education w/ CTSI Subscription Services
Technology is rapidly changing the way we teach and interact with students and faculty. Most higher education institutions need to perform a Technology Refresh, but are often limited by funding constraints. CTSI Subscription Services enables our clients to get the most advanced Communications, AV and Collaboration technology solutions - with no capital investment. This Subscription Services package is available on every system offered by CTSI and includes our ENGAGE - Managed Services Platform, which helps to accelerate technology adoption with reduced risk and ownership expense while providing flexibility to upgrade or expand at any time. The Engage platform’s advanced algorithms, proactive monitoring and predictive analytics can often let you know when you have a maintenance or repair issue before you have a system failure, providing peace of mind that your technology systems will continue to function over the term.

Speakers
AR

Alan Rosenkoff

Director of Business Development & Subscription Services, Corbett Technology Solutions, Inc, (CTSI
MS

michael shaner

Account Executive, Corbett Technology Solutions, Inc, (CTSI


Wednesday March 13, 2019 3:00pm - 4:00pm
Holley VII

3:00pm

Modern Learning Environment with eSports
Competitive esports is taking off. Professional gamers sell out arenas and have their matches broadcast on ESPN, while a growing number of colleges offer athletic scholarships to top players. The greatest benefit is connecting students back to their school. Come learn more about esports, starting a league at your school, the equipment necessary and all of the ways you can benefit from esports in your school.

Speakers
avatar for CDW-G

CDW-G

FAE, CDW-G
Your Business Technology Resource. Shop CDW Today - People Who Get IT. Free account registration. Custom configuration. Dedicated account teams. Authorized reseller. Types: Desktops, Scanners, Ink & Toner, Batteries, Cables.
CS

Curtiss Strietelmeier

Education Strategist, CDW-G
Curtiss Strietelmeier is a K-12 Education Strategist on the education strategy team for CDW·G. An experienced educator, technology trainer, Director of Technology and District Superintendent, Curtiss works with school districts to assist them with selecting and implementing technology... Read More →


Wednesday March 13, 2019 3:00pm - 4:00pm
Holley III

3:00pm

Knowledge Base SIG
Speakers
JB

Jimmy Buckingham

Customer Service Coordinator, Christopher Newport University
I am the lead Customer Service Desk technician and Customer Service Coordinator at Christopher University. Additionally, I am the Knowledgebase Manager for CNU.


Wednesday March 13, 2019 3:00pm - 4:00pm
Holley I/II

3:00pm

Identity Access Management: How and Why we got here and What you need to Know
Identity Access Management (IAM) is a buzz word everyone in IT and Security hears or even says but how did we get here? Why did it become so prevalent in our world? What do I need to know to prepare for the future (psst - it involves implementing IAM!). This presentation will discuss what IAM is and how it has expanded. The presenter will discuss at different levels to keep the audience "level-set" and will also discuss the future of Identity Access Management.

Speakers
avatar for Michael DArezzo

Michael DArezzo

Director of Security Services, SLAIT Consulting
20 years of IT Experience, 10 years in IT Security. My interests are security strategies, controls and policies, and penetration testing (Network, Web, Social Engineering). CISSP, CISA, and IT Management from University of Richmond


Wednesday March 13, 2019 3:00pm - 4:00pm
Lee

3:00pm

Enterprise Wireless to be Delivered by the Cloud
VCU's wireless network will be delivered by the Cloud by moving the complex backend controlling servers, applications, and logical functions - to the Cloud. This will reduce the hardware and software footprint on-premise while at the sametime expand the ability to use Big Data techniques and free engineering staff to grow a better customer experience. In this presentation we will show the benefits and deficits of hosting network infrastructure in the Cloud; the soft-costs and comparisons of keeping workloads and support on premise; and as well as how to quickly implement 4,000 access-points into production.

Speakers
avatar for Chris Gorbutt

Chris Gorbutt

Wireless Engineer, Virginia Commonwealth University
MH

Maurice Holland

Wireless Engineer, Virginia Commonwealth University


Wednesday March 13, 2019 3:00pm - 4:00pm
Holley V/VI

3:00pm

Collaborating for Customer Satisfaction and Project Success
Why do projects fail? Why are our customers unhappy when things change? How is it that even when teams work really hard, they still miss the mark? It doesn't have to be this way.

It's amazing what a little collaboration from the start of a project can do for morale, trust, and most importantly client satisfaction. Join us as members of Mason's IT Support Center, Communications and Marketing, and Project Management teams share how developing integrated project teams led to successful, high impact project implementations. We'll share stories and lessons learned from projects such as Two Factor Authentication and Office 365. See how what we've learned is translating into the core of Mason's Project Management Framework to help ensure future projects can achieve the same level of success.

Speakers
SK

Stephanie Klare

Support Center Team Lead, George Mason University
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →
avatar for Lauren Reese

Lauren Reese

Manager, IT Communications and Marketing, George Mason University



Wednesday March 13, 2019 3:00pm - 4:00pm
Holley IV

3:00pm

Improving student engagement and retention with ODUMobile
This presentation will focus on what Old Dominion University is doing to improve student engagement using their official mobile app, ODUMobile. It will be focused on how ODU is able to share the responsibility of implementing and maintaining a mobile solution that promotes student growth, engagement, and retention? From Admissions to Marketing and Communications to Student Engagement and Enrollment Services to Leadership and Student Involvement, Information Technology Services at ODU has partnered with several units to build a mobile presence for the entire campus and to meet its users where they are on their personal mobile devices.

Speakers
KN

Karthik Navuluri

Assistant Director, Web, Portal, Mobile, Old Dominion University
Karthik Navuluri is the Mobile Lead who designed and developed the ODU Mobile App.  He holds a MS in Computer Science from Old Dominion University and B.Tech. in Computer Science from Jawaharlal Nehru Technological University.


Wednesday March 13, 2019 3:00pm - 4:00pm
Madison

3:00pm

The More the Better! Update on the new state post-production captioning contracts
Three new post-production captioning contracts have been negotiated by GMU and are available to all state institutions. This session will provide an overview of these contracts, how to take advantage of them, and explain how the more we use, the cheaper they will be!

Speakers
avatar for Lori Kressin

Lori Kressin

Coordinator of Academic Accessibility, Univ of Virginia
KS

Korey Singleton

ATI Manager, George Mason Univ


Wednesday March 13, 2019 3:00pm - 4:00pm
Jefferson

3:00pm

M.A.C.S. - Managing Apple Computers Securely!
SOMTech had a problem where we were giving secured Macs to users, but didn't have a process to ensure that these machines were staying secured over time. Two years ago, we set out to fix this and we have come a long way since then. We now use Jamf to manage our Macs, but many of the solutions that will be discussed can be implemented with other similar tools. We have tried to come up with solutions that benefit both the technicians that support the Macs and the people that use them. Some of the topics to be discussed include encryption, admin rights, patch management, software & printer management, and initial setup processes.

Speakers
WC

Will Crehore

SOM Systems Admin, VCU
I recently began a new position as a Systems Analyst with VCU's School of Medicine after 4 years with VCU's IT Support Center. I am excited for this new step in my career and the new adventures that will come with it. Currently I am building my skills with software such as LANDesk... Read More →
SK

Steve Kuchta

SOM Information Security Manager, VCU


Wednesday March 13, 2019 3:00pm - 4:00pm
Ampitheater

4:15pm

CIO Panel
Wednesday March 13, 2019 4:15pm - 5:15pm
Portsmouth I - IV

5:30pm

Blast-off BBQ Sponsored by Dell
Wednesday March 13, 2019 5:30pm - 7:30pm
Second Floor Foyer
 
Thursday, March 14
 

8:00am

Full Breakfast Buffet
Thursday March 14, 2019 8:00am - 9:00am
Portsmouth I - IV

8:00am

Registration Open
Thursday March 14, 2019 8:00am - 4:00pm
Registration Desk

9:00am

A Crestron Partnership for Success at Your Campus: Simple, Scalable, Secure, Consistent
Join Crestron for a discussion about technology solutions for your campus. Learn about how Crestron's emerging technology in audio, video, unified communications and enterprise management can provide you with flexible solutions to managing your campus's portfolio of spaces.

Learn about the latest Crestron hardware and software innovations including: DigitalMediaTM NVX, AirMedia(R) 2.0, Crestron XiO CloudTM (2018 Microsoft Global IoT Partner of the Year), 3-Series(R) Media Presentation Controller, and Crestron Flex solutions.

Install. Configure. Learn.

Speakers
avatar for Zachary Shearer

Zachary Shearer

Education RSM, Crestron Electronics, Inc.
MS

Matthew Silverman

Manager, Education Technology, Crestron Electronics, Inc.


Thursday March 14, 2019 9:00am - 10:00am
Lee

9:00am

iPad Rising
The purpose of this study was to investigate user engagement of mobile computing devices. A mixed method research design was used for this project which included a retrospective analysis of user log data and an end user survey. The iPad Pro 9.7 + Apple Pencil distribution in the fall of 2016 demonstrated significantly higher end user engagement than did previous models of iPad throughout the fall of 2016. End of semester comparisons of user engagement with the iPad Pro 9.7 + Apple Pencil(R), compared to other iPad(R) models, was significantly higher in 2016 (p 0.05). This presentation extends the analysis over a three year period including the fall of 2018.

Speakers
avatar for Richard Pierce

Richard Pierce

The Dude, Shenandoah U
Richard Pierce is Associate Professor of Curriculum and Instruction and Director of the Academic Computing Program at Shenandoah University. He earned his doctorate in Curriculum and Instruction from the Texas A&M University School of Education with a graduate specialization designed... Read More →


Thursday March 14, 2019 9:00am - 10:00am
Holley IV

9:00am

Education, Simplified with Cisco Webex Teams(tm)
Today’s students want to learn anytime, anywhere, on any device. Teachers and administrators want to innovate faster than ever. And everyone wants to collaborate without boundaries.
 
How would it look if everything they needed lived in your LMS?
Teachers and administrators would organize students into groups in Cisco Webex Teams(tm) in seconds so they can collaborate on projects.
Teachers, administrators, and students would access lectures, assignments, and everything else they need in one location.
Collaboration via voice, video, chat, and file sharing would run on the same platform as all academic and administrative functions.
 
Connected learning just got easier.  Please join us to learn how Cisco is helping colleges and universities re-imagine the possibilities for education.

Speakers
SM

Shavon Marley

Virtual Sales Account Manager, Cisco Systems


Thursday March 14, 2019 9:00am - 10:00am
Holley VII

9:00am

Leveraging Data Analytics in Higher Education -Cloud / Hybrid Cloud / Infrastructure
Presidio's Data Analytics Practice provides our customers with industry leading solutions allowing you to be more efficient with greater agility while also giving you a competitive edge. Built on top of our core expertise in infrastructure, security and hybrid cloud, our solutions provide a full lifecycle approach to maximizing the power of your data.
Join us we highlight the ways to reduce cost, provide faster, better decision making and introduce new services utilizing the latest tools and solutions from our partnership with SPLUNK, NVIDIA, AppDynamics and Turbonomic.
Intelligent workload optimization software can help optimize your spend in both on premise and cloud environments while simultaneously ensuring the most efficient use of resources.
Tools such as Application Performance Monitoring allow problems and inefficiencies to be identified immediately and resolved quickly. Our state-of-the- art machine data platforms help make machine data accessible, usable and valuable to everyone.
With the ability to gauge customer needs and satisfaction through analytics comes the power to give customers what they want. By leveraging Data Analytics, more companies are creating new products to meet customers' needs.
As you continue to refine your strategy let us help in bring the right tools to help you move forward.

Speakers
AC

Andrew Chandler

Solutions Architect, Presidio
QF

Qiana Foote

Account Manager, Presidio
RV

Ram Viswanathan

Mid Atlantic Field Marketing Rep, Presidio


Thursday March 14, 2019 9:00am - 10:00am
Holley III

9:00am

Beginning Your Cloud Journey to AWS
Learn about AWS in education and how to begin your journey by targeting initial solutions.

Speakers
PD

Pete Deremer

Director, Cloud and Infrastructure Services, M&S Consulting


Thursday March 14, 2019 9:00am - 10:00am
Madison

9:00am

Documentation: Taming the Beast
Internal documentation is a crucial resource for IT departments of any size, for preservation and dissemination of institutional knowledge as well as business continuity and disaster recovery. Yet it seldom receives much attention at a strategic level, and obstacles to effective documentation include both technical and cultural challenges. Join us for a brief presentation of some strategies we have developed, ask questions, and share your own experiences of struggling to tame the documentation beast.

Speakers
AR

Aaron Reece

Information Technology Specialist, Virginia Tech
IT "Soft Skills" (culture, communication, documentation, etc.)Virtual Desktop Infrastructure (VDI)PowerShellBigFix and endpoint managementMusic - Oboes and Harpsichords
avatar for Scott Shetrone

Scott Shetrone

Help Desk Manager, Virginia Tech



Thursday March 14, 2019 9:00am - 10:00am
Jefferson

9:00am

The Benefits of an Incremental ITSM Implementation
JMU presents lessons learned from their university-wide implementation of Cherwell as ITSM solution, especially the benefits of an incremental approach. We'll share the key factors we considered in choosing the best solution, and our steps for planning a successful phased roll-out. We'll demo Cherwell's Incident/Service Request module as well as the CMDB, Software Change, Change Requests, and Project Tracking.

Speakers
DD

Drew Davis

Director, Computing Support, James Madison University
avatar for Michael Mehling

Michael Mehling

Application Manager - ITSM, James Madison University



Thursday March 14, 2019 9:00am - 10:00am
Ampitheater

9:00am

Network & Security with VMware NSX Data-Center
Walking through description on how VMware helps Universities lock down and secure their IT environments in today’s digital works. Allowing for protecting sensitive workloads and simplifying Disaster Recovery to sustain business continuity.

Speakers
RA

Ramy Afifi

Staff NSX Systems Engineer, VMware, INC
TW

Tom Welton

NSX Account Executive


Thursday March 14, 2019 9:00am - 10:00am
Holley V/VI

9:00am

Public Safety Support SIG
Discussions relating to IT support for Public Safety departments in an academic world.

Speakers
avatar for Mark Kawanaka

Mark Kawanaka

Desktop Support Technician, VCU Technology Services
avatar for Amber Shaffer

Amber Shaffer

Desktop Support and Application Analyst, VCU


Thursday March 14, 2019 9:00am - 10:00am
Holley I/II

9:00am

Making Course Content Accessible: Ally
Blackboard Ally helps institutions build a more inclusive learning environment and improve the student experience by helping them take clear control of course content with usability, accessibility and quality in mind. With a focus on inclusivity Ally helps faculty create more accessible content with specific in-course feedback, provides students with alternate more accessible formats of an instructor's uploaded content, and institutions see where their accessibility challenges are in the LMS and what types of documents create the most common accessibility hurdles. This allows institutions to create a thoughtful approach to an institution-wide accessibility plan.

Speakers
LA

Lisa Andion

Sr. Solutions Engineer, Blackboard, Inc.


Thursday March 14, 2019 9:00am - 10:00am
Monroe

10:15am

Keynote: Don't Just Survive…Thrive
To stand out in today’s competitive environment we will look at the proven characteristics, traits and competencies that are essential to not only survive … but thrive!

The bottom line is to be successful only 15% of your success will be due to your technical skills and 85% to your communication, people skills and your ability to get along with others.

Arnold Sanow, MBA, CSP works with leaders and teams to improve their ability to get along better with anyone, anytime, anywhere. He has delivered over 2,500 professional development programs to more than 500 different companies and organizations worldwide. He is the author of 6 books to include, “Get Along with Anyone, Anytime, Anywhere … 8 keys to creating enduring connections with customers, co-workers … even kids”, “Present with Power, Punch and Pizzazz” “Nobody to Somebody in 63 Days or Less .. The Ultimate Guide to Networking and Word of Mouth Advertising.” He is a frequent guess in the media and a former adjunct professor at Georgetown University. He was recently named as one of the top 5 best bang for the buck speakers in the USA by Successful Meetings Magazine and as one of the top 30 Global Gurus in Communication by his peers.

Speakers

Thursday March 14, 2019 10:15am - 11:15am
Portsmouth I - IV
  • Host Organization ACCS

11:15am

Vendor Meet and Greet
See the latest offerings from our vendors while enjoying snacks and beverages in our vendor area!

Thursday March 14, 2019 11:15am - 11:30am
Portsmouth V - VIII

11:30am

Leveraging Microsoft Technology in STEM
In this session, we will explore how Microsoft Technology can change the culture of learning in the modern classroom. Whether you are supporting Communication, Business or Engineering, Microsoft Innovation in partnership with other technologies can help you reinvent how education is accomplished in a 21st century classroom.

Speakers
avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →


Thursday March 14, 2019 11:30am - 12:30pm
Jefferson

11:30am

Transform the Classroom with a Touch of a Button
The success and future of interactive panels fundamentally hinges on how well they are used. Join me to see how Thomas Nelson Community College is "futureproofing" the classrooms with Promethean Interactive ActivPanels.

Speakers
avatar for Alex Gabriel

Alex Gabriel

Coordinator of Academic Technologies, Thomas Nelson Community College
BH

Brian Hill

Help Desk Technician, Thomas Nelson Community College
NM

Nick Moberg

Network Analyst, Thomas Nelson Community College
WM

Will Moore

Lead Technology Learning Specialist, Thomas Nelson Community College


Thursday March 14, 2019 11:30am - 12:30pm
Holley IV

11:30am

From Gloom to Bloom: Building Stronger Client Relationships
The Academic Website Support team at ODU will talk about how we were able to change the perspective of website support by building (and re-building) relationships with the academic units and managing their website content. We will talk thru how the team started, the strategies we found successful as well as the challenges we faced as we sought to engage and actively manage academic web content.

Speakers
CG

Candice Goodin

Asst. Dir. Client Services, Old Dominion University
Manages IT Help Desk, Marketing & Communication and Student Support (ResNet)
avatar for Rebecka Hall

Rebecka Hall

Academic Website Support, Lead, Old Domininon University


Thursday March 14, 2019 11:30am - 12:30pm
Lee

11:30am

Diversifying IT Hiring
This session will discuss approaches for improving the diversity of the candidate pool for IT job openings in your area. We assume the audience understands the desirability of a diverse workforce and will discuss “How?” rather than “Why?”
Highlights will include strategies for crafting inclusive job descriptions, places to advertise your jobs to maximize visibility to diverse audiences, why 'soft skills' are important and how to include them in your job description, and tips for selecting interviewees and conducting the interview itself. We'll discuss topics such as, “Is it OK to Google candidates before an interview,” “Who should be on the interview committee?” and why “Not a good fit” is not a defensible reason for rejecting an interviewee. Attendees will leave with a sample job description designed to attract diverse applicants, suggestions on where to advertise, and a better understanding of diversity issues in IT hiring.

Speakers
IM

Isaac Magana

User Services Manager, Virginia Tech
PS

Pris Sears

IT Support Specialist, Virginia Tech


Thursday March 14, 2019 11:30am - 12:30pm
Madison

11:30am

Innovation and Partnerships on Campus: A Case Study with James Madison University's X-Labs
Technology and digital initiatives are critical to institutional and student success. It can be challenging to develop, create and these fund initiatives as they require committed partnerships across administrative and academic units. They also require support from institutional leadership. Join this session to learn from experts at James Madison University on how they collaborated, developed and continue to grow JMU's X-Labs. You will have an opportunity to ask questions and gain insights for keys to success to bring back to your campus

Speakers
DH

Dale Hulvey

AVP for IT, Division Lead for JMU X-Labs, James Madison University
SM

Seán McCarthy

Associate Professor, James Madison University
avatar for Deirdre Woods

Deirdre Woods

Senior Higher Education Strategist, Dell EMC
Former CIO, working at Dell Technologies at the intersection of higher education and innovation. Advocate and mentor for women in technology.


Thursday March 14, 2019 11:30am - 12:30pm
Holley III

11:30am

Project Management Tools for Making it Real: 2 Year Follow-up
In 2017, VCU rolled out a new homegrown portfolio management tool. Two years later, the Project Management Office has made improvements and learned lessons along the way.

Speakers
CK

Craig Kilgo

Project Manager, Virginia Commonwealth University


Thursday March 14, 2019 11:30am - 12:30pm
Ampitheater

11:30am

Data Loss Prevention at Shenandoah University
How secure is your institutional data? Are your employees being good stewards of the data they are using and sharing? What measures do you have in place to prevent inadvertent data leaks and compromises of files stored in Google Drive or other cloud storage solutions? What steps or policies do you have in place to prevent the mishandling of data at your University? These were the questions we asked ourselves prior to implementing a Data Loss Prevention system at Shenandoah University. This session will cover our initial thought processes and walk attendees through the steps we took to implement a Data Loss Prevention system at Shenandoah University. Future planned improvements will also be discussed.

Speakers
DF

Danny Fox

Senior Information Technology Security Officer, Shenandoah University
KL

Ken Lambert

Associate Director, Network Technology & Infrastructure, Shenandoah University
avatar for Devon Taylor

Devon Taylor

Assistant Director, Technology Support Services, Shenandoah University


Thursday March 14, 2019 11:30am - 12:30pm
Holley I/II

11:30am

Detecting and Mitigating the Top 2019 Cyber Threats
As time rolls on, hackers continue to evolve their capabilities and attack vectors. 2017 was the year of Ransomware, 2018 was the year of Crypto Mining Botnets, but what will 2019 be the year of? In this presentation, we will look at the major cyber threats we have seen over the previous years, discuss the new top threats we see in 2019, and provide recommendations for detecting and protecting yourself from such threats.


Speakers
SB

Steven Bay

Director, Threat Reconnaissance Unit, Security On-Demand in Partnership with Technology Integration Group


Thursday March 14, 2019 11:30am - 12:30pm
Holley VII

11:30am

Robotic Process Automation (RPA) prepares your students for these five new high-paying jobs (and saves your work week)
Everyone should love their job, and at UiPath we see automation making that a reality daily. Really.

Our free Robotic Process Automation (RPA) training empowers more than 300,000 students across the world to explore a brand new ecosystem of careers blending human and machine.

And software robots are already saving professors and administrators thousands of hours in tedious, manual, repetitive work.

We are thrilled to tell you more about RPA, and give some practical examples for how you can teach automation (+ use it yourself).

Speakers
avatar for Joe Edwards

Joe Edwards

Product Marketing Manager (Learning and Community), UiPath
As a Product Marketing Manager at UiPath, the world’s leader in Robotic Process Automation, I amplify the incredible work happening in our Learning and Community teams. With your help, we will empower 1,000,000 students with automation skills by 2020. Prior to UiPath, I led a startup... Read More →
KM

Keith McDaniel

Sr. Sales Executive - SLED, UiPath


Thursday March 14, 2019 11:30am - 12:30pm
Monroe

11:30am

A New Approach to Digital Education & VMWare's Digital Backpack
Academic institutions have always found ways to push boundaries. Today, the ability to rapidly adopt new learning, teaching, and business models have department heads conferring with campus CIOs to more aggressively pursue IT and business transformation initiatives that improve offerings while also reducing costs. Although once sufficient, siloed IT systems are no longer suitable to address new learner demographics and demands nor to thwart increasingly advanced cyber threats. The rise in non-traditional over traditional student enrollment and online learning as an integral part of the educational landscape requires IT teams at academic institutions to adopt more modern, integrated approaches that enable limitless learning. Key to success is
simultaneously reducing IT complexity across student learning, faculty teaching, advanced research, and collaborative work environments, as well as protecting student privacy, financial data and transactions, health services data, and the myriad of other sources of sensitive information in higher education.

Speakers
BL

Brice Layton

End User Computing Specialist, VMWare
avatar for Chris Reed

Chris Reed

EUC Strategist - VMWare's Office of the CTO, VMWare
Help people by building lasting relationships. Learn what I don’t know, teach what I do and enhance the quality of life for others through technology. PROFILE:An award-winning, influential business and technology leader with over 20 years of experience and exceptional critical thinking... Read More →


Thursday March 14, 2019 11:30am - 12:30pm
Holley V/VI

12:30pm

Lunch [Desserts in Vendor Area]
Thursday March 14, 2019 12:30pm - 1:30pm
Portsmouth I - IV

1:30pm

Improving student engagement and performance using Automated attendance tracking
This presentation will focus on how Old Dominion University developed a custom attendance tracking application that is easy to use and requires no faculty intervention. We will discuss the challenges in Higher Ed for attendance tracking and how attendance tracking could help in improving DWFI rates. We will also present our findings from the pilot we did during Fall 2018 including its impact on student engagement, performance and feedback from the participants (students and faculty). We will discuss how we can use this data to nudge students to succeed.

Speakers
AA

Ashraf Amrou

e-Learning Technical Lead, Old Dominion University
Ashraf Amrou, PhD., is the e-Learning Tech Lead at Old Dominion University. He has led the university e-Learning team since 2007. Dr. Amrou Graduated December 2007 with his PhD. degree from the Computer Science Department, Old Dominion University. He presented his work in the past... Read More →
TD

Todd Dergenski

Security and Middleware Architect, Old Dominion University
Assistant ISO for Identity Management and Banner Security.  10+ years of experience in homegrown Identity Management, Middleware and Security at Old Dominion University.
KN

Karthik Navuluri

Assistant Director, Web, Portal, Mobile, Old Dominion University
Karthik Navuluri is the Mobile Lead who designed and developed the ODU Mobile App.  He holds a MS in Computer Science from Old Dominion University and B.Tech. in Computer Science from Jawaharlal Nehru Technological University.


Thursday March 14, 2019 1:30pm - 2:30pm
Ampitheater

1:30pm

Going Beyond All Limits to Prepare Your Help Desk for the Unexpected
In this session, we will share how Virginia Tech's IT Help Desk (4Help) goes Beyond All Limits to anticipate and prepare for interruption of 4Help computing support services due to an emergency situation or hazardous condition that prohibits employees from accessing the building or room where they are located. Specifically, we will focus on how 4Help prepares to relocate for events that would cause the building that houses the Help Desk to be unsafe, dangerous, or unsuitable to inhabit or hazardous conditions that make travel to the work location dangerous for employees. The Help Desk proudly serves as first contact for Virginia Tech Alumni, employees, retirees, students, and potential students who have computing support needs and actively considers ways to limit or eliminate any delay or interruption in the service.

Speakers
DH

Doug Hylton

Desktop Support Team Lead, ITEE/NIS, Virginia Tech
avatar for Anne Sheppard

Anne Sheppard

Director of Service & Knowledge Management, Virginia Tech
Anne Sheppard has over 30 years’ experience working in Higher Education with ~20 years developing and managing strategic IT initiatives as part the Division of Information Technology at Virginia Tech. She currently serves as the Director for Services and Knowledge Management in... Read More →
avatar for Teresa Snavely

Teresa Snavely

Assistant Director of Training and Development, Virginia Tech
I have worked with the Division of IT for 12 years in various roles with IT Support.Several years ago, the Division of IT created a new department dedicated to Customer and employee experience and engagement; IT Experience & Engagement. I have the pleasure of being part of the unit... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Holley IV

1:30pm

Communications SIG
Speakers

Thursday March 14, 2019 1:30pm - 2:30pm
Holley I/II

1:30pm

A New IAM System at UVA (Part 2)
Come hear the continuing story of the successful Identity and Access Management (IAM) system implementation at UVA. We will share what we've accomplished in the past year, our implementation and change management success stories and lessons learned. If you're planning, or even thinking about tackling, a new IAM system in the coming year, this session is for you!

Speakers
avatar for Mark Cox

Mark Cox

Program Director, Identity & Access Management, University of Virginia
avatar for Dana German

Dana German

Deputy CIO, University of Virginia



Thursday March 14, 2019 1:30pm - 2:30pm
Lee

1:30pm

Hyper-Converged Infrastructure - Workload Acceleration - Better VM density
IDC states: "Organizations can incur significant expense in terms of infrastructure and licensing costs, staff inefficiencies, and lost productivity when their IT infrastructures and systems are not modernized and transformed with new technologies and solutions. IDC refers to the costs associated with aging technology as technical debt." Why you SHOULD care? Why is HCI replacing traditional Server/SAN architectures? What technologies make it fast? What technologies will make it faster? Would you like your virtualized servers to handle 30 to 50% more Virtual Machines? Intel will discuss how you can do this and more in our breakout session on Hyper-Converged Infrastructure.

Speakers
CK

Chuck Kausch

Industry Technical Specialist, Intel Corporation
avatar for Erin Moseley

Erin Moseley

Public Sector and Education Initiatives, Intel Corporation
Erin Moseley is a part of Intel’s U.S. strategic public sector team which supports the efforts of educators, advocacy and non-profit groups, policy makers, and public sector IT professionals to craft and implement high impact programs using technology solutions. She focuses on current... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Holley VII

1:30pm

Digital Transformation of the 21st Century Classroom
Digital transformation is not just about embracing new technology, it is about a change in thought and organization culture. There is a need for organizations to address the change in business dynamics and innovate ways to quickly cater to these changing needs. As Leaders we have to work hand in hand to meet the requirements of education, drive innovation and march towards continuous improvement. This is what Digital transformation is all about — accelerate business activities, lower cost, improve time to market and cultivate a positive change. In this session, we will be leveraging technologies from Apple, Cisco and Microsoft to better engage and equip a 21st century student.

Speakers
MA

Matt Adkins

Professor and Microsoft Team Lead, Liberty University
avatar for Scott Pleasants

Scott Pleasants

Professor, Liberty University
Scott Pleasants is dynamic and innovative professional. He is a proven leader and in-depth understanding of how business and technology can drive innovation. Seeing people as a catalyst for digital transformation, he knows how the right people help organizations achieve their potential... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Madison

1:30pm

ITIL Banter
This birds of a feather session is your opportunity to discuss all things ITIL. ITIL is changing this year with ITIL4 introduced in February. We will discuss the change, as well as any topic centered around ITIL and how this framework can help your organization.

Speakers
avatar for Thom Mattauch

Thom Mattauch

ITSM Program Manager, VCU
I work as the ITSM Program Manager at VCU and have a passion for IT Service Management. I am an ITIL Expert as well as having certification in LeanIT, ISM, and BRM. Outside of being an ITSM geek, I love to travel, am an avid fisherman, and love to spend time on either my boat or... Read More →


Thursday March 14, 2019 1:30pm - 2:30pm
Jefferson

1:30pm

Keeping Students Safer with End-to-End Security
Today, IT teams at colleges and universities are tasked with not only keeping the network secure, which is challenging enough on its own, but also with protecting end user devices and ensuring physical safety. All of these serious responsibilities, paired with limited resources, create a challenge for higher education IT teams. How do you protect endpoints, networks, and students, all at the same time?

Meraki is uniquely positioned to help education IT teams do just that. With solutions that span all three areas, you can ensure student and staff devices are secure, the network is safeguarded from vulnerabilities, student data is protected, and everyone is safe walking around campus — all from one, easy-to-manage location. Attend this session to learn how to implement a similar solution in your higher education environment.

Speakers
JC

JT Clay

Consulting Sales Engineer, Cisco Meraki
SN

Shannon Nagel

Product Sales Specialist, Cisco Meraki


Thursday March 14, 2019 1:30pm - 2:30pm
Monroe

1:30pm

Apple IT Update
Please join Apple for an IT update covering topics such as:
OS beta-testing
* Apple IT training opportunities
* Mobile Device Management, and User-Approved MDM
* User Approved Kernel Extension Loading
* Managed Software Updates
* 64-bit app transition
* User Consent for Data Access in Mojave
* App notarization
* Device Enrollment (Apple School Manager)
* Active Directory integration using Apple Enterprise Connect or Jamf Connect
* Cisco and IBM partnership updates
* What's new in iOS 12 and macOS Mojave for IT
* Support implications for Macs with a T2 chip
* Apple File System update
* Moving past monolithic imaging
* Q&A

Speakers

Thursday March 14, 2019 1:30pm - 2:30pm
Holley V/VI

1:30pm

Challenges in Supporting the Online Classroom
Speakers
avatar for Mike Murphy

Mike Murphy

Director of Academic and Technology Support Services, William and Mary


Thursday March 14, 2019 1:30pm - 2:30pm
Holley III

2:30pm

Vendor Meet and Greet
See the latest offerings from our vendors while enjoying snacks and beverages in our vendor area!

Thursday March 14, 2019 2:30pm - 3:00pm
Portsmouth V - VIII

3:00pm

The Ticket Triage Team: A Practical Approach to Improving the ITSM System
This year, Radford University Technology Support Services formed a Ticket Triage Team to clean up the loose ends in our ticketing system and identity opportunities to improve incident and request management. The team uses several tools to root out tickets that never close in a timely fashion, analyze the effectiveness of automated processes, and find patterns of miscommunication between departments. Our efforts have led to changes in the system, meetings between managers, and a significant reduction in tickets relegated to the " I forgot that was open" pile. Join us to hear more about how we got started, what we have discovered, and how we got to work on making meaningful changes to our ITSM system.

Speakers
avatar for Shannon Phillips

Shannon Phillips

Director, Technology Support Services, Radford University


Thursday March 14, 2019 3:00pm - 4:00pm
Madison

3:00pm

Dashboards and Interactive Reports @ ODU
We will present and discuss how we created dashboards and interactive reports at ODU to share headcount, Course, Degree, Admission and Factbook Data.

Speakers
JP

Jimmy Patel

Assistant Director, Business Intelligence Architecture, Old Dominion University


Thursday March 14, 2019 3:00pm - 4:00pm
Jefferson

3:00pm

Network like it's 2009: Transitioning to IPv6
An overview of the current generation of the Internet Protocol. Technology, business drivers, and experiences operating IPv6 enabled systems in a major research environment. Enabling simpler and more secure system designs in a world free of address exhaustion and legacy network address translation.

Speakers
avatar for Clark Gaylord

Clark Gaylord

CIO, Virginia Tech Transportation Institute
Mr. Clark Gaylord is the chief information officer and director of data center operations for the Virginia Tech Transportation Institute (VTTI). Since 2008, Mr. Gaylord has led the strategic direction for information technology and security, data center infrastructure, and big data... Read More →


Thursday March 14, 2019 3:00pm - 4:00pm
Lee

3:00pm

Onboarding Campus Endpoint Devices with Cisco ISE
In this presentation, Lee will discuss the ins and outs of using Cisco Identity Services Engine (ISE) to extend network access control to a variety of campus endpoint devices. Lee will cover how to effectively leverage Cisco ISE to securely onboard all device type use cases, including guest devices and IoT devices.

Speakers
avatar for Lee Berdick

Lee Berdick

Solutions Architect, ABS Technology


Thursday March 14, 2019 3:00pm - 4:00pm
Holley IV

3:00pm

Crosstalk: Keeping A/V Infrastructure Secure
Have you recently integrated A/V devices with network capabilities? Do you know the proper steps to secure it, or have you considered the security risks your device poses to the network? We’ll talk about the security risk of networked devices, the importance of network security, demystify ‘security’ jargon and discuss resources your Security team can provide. Join VCU’s Media Support Services and Information Security team as we discuss this emerging field.

Speakers
avatar for Jesse Castellani

Jesse Castellani

Junior Risk Analyst, VCU
RN

Ryan Neilson

Security Operations Team Lead, VCU
avatar for Anthony Tran

Anthony Tran

Security Analyst, VCU



Thursday March 14, 2019 3:00pm - 4:00pm
Ampitheater

3:00pm

Implementing a Cloud Security that makes sense!
Cloud technologies have expanded what we do today from having an elastic data center, hyper computing availability, secure and deep storage, and applications at our fingertips. But all magic comes at a price! With availability comes surface attack area. This presentation will walk a user through the landscape of the Cloud and some examples of how to protect your data, staff, faculty, and students in a new model of security.

Speakers
avatar for Michael DArezzo

Michael DArezzo

Director of Security Services, SLAIT Consulting
20 years of IT Experience, 10 years in IT Security. My interests are security strategies, controls and policies, and penetration testing (Network, Web, Social Engineering). CISSP, CISA, and IT Management from University of Richmond


Thursday March 14, 2019 3:00pm - 4:00pm
Holley VII

3:00pm

Project Management SIG
Speakers
avatar for David Hamel

David Hamel

Assistant Director, Academic Technology Support, Old Dominion University


Thursday March 14, 2019 3:00pm - 4:00pm
Holley III

3:00pm

To Boldy Go...from Blackboard to Canvas
Our continuing mission: to explore, seek out, and boldly go through the implementation of our Learning Management System conversion to Canvas. Come talk with others who have converted, are converting or may convert to Canvas from another LMS. Bring questions and your experiences as we discuss a host of topics.
* What concerns did you have that you needn't have worried about?
* What things did you overlook completely that should've been given greater attention?
* How did you support and train faculty and staff during the transition?
* How did you support faculty and students after you went live?
* How did the roles of people associated with the LMS change after implementation?
This discussion is limited only by the constraints of time itself!

Speakers
SM

Stephen M. Merlo

Senior Technology and Support Administrator, Northern Virginia Community College
SP

Susan Picard

Coordinator, Technology Development, Northern Virginia Community College
TP

Tom Pyron

Computer Operations Manager, Northern Virginia Community College
avatar for Alice Robertson

Alice Robertson

Student Technology Support Specialist, Northern Virginia Community College
Amy (Alice) Robertson is a Student Technology Support Specialist in the NOVA Online IT Department at Northern Virginia Community College.


Thursday March 14, 2019 3:00pm - 4:00pm
Holley V/VI

3:00pm

Building Your Digital Reputation with AppDynamics Application Performance & End-User Monitoring
"It takes 20 years to build a reputation and five minutes to ruin it."

One of the most critical assets to a higher education organization is reputation. Yet, many institutions still rely upon dated approaches to managing their mission critical applications despite the negative impact performance outages and issues can have on their brand.

A single interaction with an enrollment application, for example, can activate millions of lines of code across multiple distributed environments. War rooms, siloed tools, and log driven triage simply are not efficient enough to maintain the level of performance students, staff, and faculty expect in today’s digital age.

The AppDynamics platform provides higher education IT operations and development teams with the breadth and depth of real time information they need to ensure optimal application performance. With deep visibility into each piece of technology supporting an application (e.g. database, OS, application server); an organizational context (e.g. login, enroll); correlation of each metric; evolving baselines; and automated actions, organizations can rest assured AppDynamics will provide them with a reliable single source of truth for providing their stakeholders with the best possible digital experience to ensure the reputation of the institution is not just maintained but built upon.

Speakers
GK

Greg Kenter

Higher Education Specialist, AppDynamics
JS

Jay Smith

Regional Account Director, AppDynamics
MS

Mike Svec

Senior Solution Engineer, AppDynamics


Thursday March 14, 2019 3:00pm - 4:00pm
Monroe

3:00pm

Desktop Support SIG
Speakers
avatar for Ryan Davis

Ryan Davis

Manager Desktop Services, VCU
avatar for Brian Klotz

Brian Klotz

Manager, Desktop Support Group, Old Dominion University



Thursday March 14, 2019 3:00pm - 5:15pm
Holley I/II

4:15pm

AV standards for external vendors
Discussing standards and framework for standards that external vendors have to adhere to.

Speakers
SM

Sinisa Maricic

AV design and implementation, University of Virginia


Thursday March 14, 2019 4:15pm - 5:15pm
Madison

4:15pm

Hidden Treasures: Unintended Benefits of Technology
The Law School at the University of Richmond has embraced several new technologies and solutions to solve challenges. What we discovered was that these same technologies and solutions have opened up a treasure chest of unintended benefits.

Speakers
avatar for Kim Edwards

Kim Edwards

Computer Services Coordinator, University of Richmond
The beach, cooking, art ... OH! And help desk things, classroom technology things, and law school things.
avatar for Mason Ramsey

Mason Ramsey

Computer Services Associate, University of Richmond


Thursday March 14, 2019 4:15pm - 5:15pm
Holley V/VI

4:15pm

To Bravely Go Where No Help Desk has Gone Before with Excellent Customer Service
I am interested in presenting this as a regular presentation or possibly as a BoF if we have enough parties with similar interest.

Proposal:
Many people believe that customer service is a trait you are born with and this may be partly true that great customer service skills come naturally to some people, however, it is also true that customer service and etiquette can also be taught. When training a technical help desk the focus is placed on training troubleshooting, procedures to fix issues, as well as understanding systems and problems. This training team realizes the importance of also teaching etiquette when dealing with users through various communication media. We must ensure that the importance of good customer service does not get lost in the need to fix the problem whether we are with the person face to face, on the phone, through email communication, or chat. Join us in this session to learn how our training team went Beyond All Limits to create training that encourages good etiquette practices as we assist our users.

Speakers
avatar for Teresa Snavely

Teresa Snavely

Assistant Director of Training and Development, Virginia Tech
I have worked with the Division of IT for 12 years in various roles with IT Support.Several years ago, the Division of IT created a new department dedicated to Customer and employee experience and engagement; IT Experience & Engagement. I have the pleasure of being part of the unit... Read More →



Thursday March 14, 2019 4:15pm - 5:15pm
Lee

4:15pm

Making Data-Driven Improvement to University Service Center's Operation and Training
A large U.S. university provides its IT services and support through both a call center and service desks that are collectively known as 4Help to its customers. 4Help hires both full time agents who handle calls 24X7 and undergraduate student consultants who deal with incidents that are submitted through a cloud-based IT service management platform between 8 to 5 from Monday to Friday. 4Help faces challenges in both its operation and employee training. For example, how to optimize employee schedule based on the pattern of IT support requests and how to provide continuous and effective employee training when it becomes difficult to take several employees out at a time to a 30-minute to one-hour training without interrupting the service?

These challenges can be addressed more effectively with the help of data. In this session, the presenters will introduce the challenges that 4Help faces as well as the data sources, analysis process, and suggested actions to overcome both operation and training challenges. IT service managers, trainers, and administrators may benefit from what we have learned from this low-cost data-informed decision-making project.

Speakers
avatar for Ian  Heflin

Ian Heflin

Operations Analyst, Virginia Tech
DH

Deyu Hu

Associate Director, Research and Training, Virginia Tech
Dr. Deyu Hu holds a Ph.D. in Instructional Design and Technology. She is now the Associate Director of Training and Research in IT Experience and Engagement at Virginia Tech.


Thursday March 14, 2019 4:15pm - 5:15pm
Ampitheater

4:15pm

ROAD TRIP - A Project Management Game
What can a board game teach you about project management? Join us at this hands-on, interactive, fun session as we play to find out. Can you collaborate, negotiate, and manage your team to success?

During our time, we'll work in collaborative teams to take the family on a road trip from San Francisco to Boston and check out all the sights on the way -- can you make it in time and on budget -- but with any road trip, watch out for the pitfalls along the way? This fast-paced session will have you working in small groups and learning about how projects work.

This session is for anyone interested in Project Management and learning more about it. You don't need to be a project manager to join in the fun.

Other notes:
- we'll need round tables for this session, as we'd be playing in groups of 4-5
- we'll have enough games to handle up to 40 people
- this is an hands-on interactive session that uses the road trip to teach about Project Management concepts

Speakers
avatar for Robert Faber

Robert Faber

IT Project Manager, George Mason University
Robert Faber is a project manager for George Mason University's IT Portfolio and Project Management Office. Additionally, he is the IT liaison to Auxiliary Enterprises and Facilities. Rob came to Mason with over 30 years of experience in both Ricoh Corporation and Xerox Corporation... Read More →
avatar for Tahisha Mayfield

Tahisha Mayfield

IT Project Manager, George Mason University
Tahisha Mayfield is a systems-focused project manager with deep expertise and understanding in how teams, processes and technology synergize to accomplish goals and meet social needs. Tahisha brings to Mason more than 20 years of experience and leadership supporting the Intelligence... Read More →
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →



Thursday March 14, 2019 4:15pm - 5:15pm
Admiral

4:15pm

Creating Security Action and Security Awareness Programs
Like many other small institutions, the University of Lynchburg has no dedicated security personnel. Yet I knew we needed to beef up internal security measures and launch a cyber security awareness program to improve the knowledge of all members of the campus community.

In this session, I will share the process and tools I used to create and implement a successful security plan and to create and launch a well-received cyber security awareness program across campus.

Speakers
avatar for Jackie Almond

Jackie Almond

Director, Information Technology & Resources, University of Lynchburg



Thursday March 14, 2019 4:15pm - 5:15pm
Holley IV

4:15pm

The Beaten Path to Papercut
This presentation will cover:
- About Roanoke College & brief history of print mgmt
- What led us to changing products
- The decision to go from one system to another
- Blackboard Transact integration
- Email-to-Print / Mobile Printing
- Introducing the change to our campus
- Implementation & branding
- End-user Training
- Vendor involvement
- Lessons learned

Speakers
avatar for Jacob Jackson

Jacob Jackson

Director, IT Business Services, Roanoke College
Jacob has worked in Higher Ed for over 15 years and is currently the Director of IT Business Services at Roanoke College. In this role, he assists the CIO with the IT Budgets and Finance as well as oversees the campus Printing Services. Jacob also co-manages the Blackboard Transact... Read More →
avatar for Mark Poore

Mark Poore

CIO, Roanoke College
Mark Poore is the Chief Information Officer at Roanoke College and recently celebrated his 21st year in Information Technology. He was appointed CIO in October 2016. Before coming to Roanoke College in 1997, he held several IT positions in software development companies.



Thursday March 14, 2019 4:15pm - 5:15pm
Holley VII

4:15pm

Blackboard Ultra: The Next Generation Learning Experience
Today’s digital natives hunger for new educational approaches. Educators are more willing than ever to teach with technology, if it’s powerful and easy to use. The Blackboard Ultra environment and course experiences allows students and faculty to quickly and easily stay on top of their courses in an efficient and simple to use and understand interface. Designed to be accessible and responsive from the ground up Blackboard Ultra presents users with a sleek and intuitive environment to manage courses and participate in learning. Learn Ultra provides anywhere, anytime access with our unmatched experience that's fresh, and works on all devices. Built in collaborative tools spark engagement, interaction, and make the learning experience fun.

Speakers
LA

Lisa Andion

Sr. Solutions Engineer, Blackboard, Inc.


Thursday March 14, 2019 4:15pm - 5:15pm
Holley III

4:15pm

Evolving Web Accessibility in Higher Education
Virginia Commonwealth University (VCU) has undergone a transformative period during the last two years in regards to web accessibility. The fact that all digital content provided by higher education must be accessible to all users as defined by American Disabilities Act (ADA) and Section 508 of the Rehabilitation Act of 1973 is by no means a new concept. However, the recent influx of the U.S. Department of Education, Office of Civil Rights (OCR) web accessibility complaints targeting institutions and universities for failure to comply with federal web accessibility standards has resulted in a paradigm shift in higher education bringing accessible digital content to the forefront. These complaints, in addition to prominent lawsuits, have shined a light on the inadequacies of accessible digital content in higher education prompting pivotal changes to web governance at the university-level.

This presentation discusses how a strategic university-wide approach to web accessibility concerns, involving a dynamic inter-disciplinary team, can positively impact web access, promote a standardized university-wide culture of digital accessibility for the future, and prove to be sustainable as an evolving normative process in higher education.

Speakers
CF

Corie Forrest

EIT Accessibility Coordinator and Senior Developer, Virginia Commonwealth University


Thursday March 14, 2019 4:15pm - 5:15pm
Jefferson

5:30pm

 
Friday, March 15
 

8:00am

Full Breakfast Buffet
Friday March 15, 2019 8:00am - 9:00am
Portsmouth I - IV

8:00am

Registration Open
Friday March 15, 2019 8:00am - 10:00am
Registration Desk

9:00am

Online Student Perceptions of Social Presence in Interactive Telepresence and Web Conferencing
Online students prefer being able to see both their instructor and course content at the same time in their online courses. This presentation extends the findings of this previous research and describes the results of a recent experiment that compared four variations of online video. A live, interactive telepresence treatment group, a live interactive web conferencing group, a recording of the telepresence group, and a recording of the web conferencing group, were all compared in terms of social presence. The same instructor, the same 20-minute presentation, and the same subject matter were used in each group. In the real-time telepresence and web conferencing treatments, the instructor and the online students were able to see and hear each other and interact in real-time. Students in the recorded telepresence and the recorded web conference groups were only able to see the presentation. The telepresence students rated the social presence of the instructor highest, followed by the web conferencing students, followed by the students who only viewed the recordings. This result helps confirm the social presence impact of live video in online courses and helps inform instructional design and technology support best practices for online courses.

Speakers
avatar for Miguel Ramlatchan

Miguel Ramlatchan

Assistant VP for Technology, Office of Distance Learning, Old Dominion University
Miguel Ramlatchan is the Assistant Vice President for Technology in Old Dominion University's Office of Distance Learning. Old Dominion University is a public doctoral research institution with its main campus in Norfolk, VA., and has been a pioneer in technology delivered distance... Read More →
avatar for Candace Whitehurst

Candace Whitehurst

Office Manager & Research Associate, Office of Distance Learning, Old Dominion University
Candace Whitehurst is an Office Manager and Research Associate in Old Dominion University's Office of Distance Learning. Old Dominion University is a public doctoral research institution with its main campus in Norfolk, VA, and has been a pioneer in technology delivered distance learning... Read More →



Friday March 15, 2019 9:00am - 10:00am
Ampitheater

9:00am

Get the Answer with QR RIght Now
We are creating a list of short, one-item videos that teachers (students, staff) can access with a QR reader on their phone. The idea is if you need it now and can get an instant answer, that will help teachers get on with their class and cut down on calls for help.
We feel this can be effective as almost everyone keeps a cell phone with them, and by making the presentations short and precise, the users will not wade through unneeded information to get to what they want.

Speakers
avatar for Valerie Gangwer

Valerie Gangwer

Academic Computing Technology Coordinator, Shenandoah University
Many years of experience with classroom technology like projectors, document and web cameras. Also have experience with video formats, desktop layout, and explaining technology to users of different backgrounds and technical aptitudes.
avatar for Sabrina Hines

Sabrina Hines

Academic Computing Technology Technician, Shenandoah University
I provided professional media/audiovisual support for University campus including classrooms, auditoriums, special events, video recording, web conferencing, and other events. I provides users with media equipment and support, determine user needs and technologies.



Friday March 15, 2019 9:00am - 10:00am
Lee

9:00am

Wait, it Does That Out of the Box? Migrating From an Antiquated Help Desk System to a Service Desk
Migrating systems can be tough; especially when your old system is nearly a decade old. VCU Development & Alumni Relations' IT team shares their trials and tribulations of selecting JIRA Service Desk and Software as a new service desk platform to replace their retired and unsupported FogBugz Help Desk client. We will cover the technical implementation, going over obstacles and successes experienced as well as the project implementation and user acceptance testing phases of the project. Following presentation, we will have a Q&A for folks interested in our migration or setting up a Help Desk or Service Desk solution of their own.

Speakers
avatar for Caleb Capaz

Caleb Capaz

Project Manager, Virginia Commonwealth University
avatar for Matt Yopp

Matt Yopp

Assistant Director of Desktop and Systems Support, Virginia Commonwealth University
Fixing stuff, but mostly breaking stuff, I've been working in the realm of IT professionally since 2007. When I'm not tinkering with gadgets and gizmos, I focus on the things that really matter in life; being with family, enjoying good beer, and having as much fun as I can with the... Read More →


Friday March 15, 2019 9:00am - 10:00am
Madison

9:00am

Unified Communications SIG
Speakers
avatar for Rick Lovelace

Rick Lovelace

Assistant Director, Data and Communications, Old Dominion University


Friday March 15, 2019 9:00am - 10:00am
Holley VII

9:00am

A Real-World Approach to Hybrid Cloud
Whether you are looking to move an application to the cloud, or utilize big data/AI in the cloud, or build a new best-in-class cloud-like application, NetApp Cloud Data Services can provide you with enterprise-class solutions delivered by the company that developed ONTAP(r), the #1 data management software in the world. Working closely with the major hyperscale providers, NetApp has developed industry-leading solutions that make the public cloud work better for you.
In this session, we will discuss how NetApp Cloud Data Services can reduce systematic risk in the cloud, optimize the cloud to significantly lower ongoing OpEx costs, and open new pathways for leveraging the best of what the public cloud has to offer, including object storage and artificial intelligence/machine learning/deep learning capabilities.

Speakers
avatar for Matt Lawson

Matt Lawson

Principal Architect, NetApp
For over 15 years, Matt has been an information technology professional, primarily in support of higher education. He joined the Virginia Community College System in 2003 and served as their director for enterprise infrastructure. During his tenure with the VCCS, Matt served as Interim... Read More →


Friday March 15, 2019 9:00am - 10:00am
Monroe

9:00am

Streamlining Backups with Veeam and AWS
Backups are a necessary but tedious aspect of Information Technology. Frequently eclipsed in priority due to more urgent and tangible matters, the value of quality backups only materializes after disaster strikes. At that moment, an efficient and well-ordered backup solution is sublime. However, ensuring your backups are truly shipshape is expensive in both time and money. Maintenance of schedules and policies. Data recovery. Tape storage. Even in the cloud, backups left to accumulate will accrue ever greater financial costs. All this, while our attention is continuously pulled in a myriad of other directions.

Facing these issues, Washington and Lee University has implemented an automated backup solution that requires little to no maintenance time, facilitates data recovery, and incurs an entirely consistent financial cost. We do some cool stuff with backups, and we would like to share how we leverage Veeam and AWS to make our lives easier.

Speakers
avatar for Jef McCreery

Jef McCreery

Director of Core Systems, Washington and Lee University
GS

Gregory Switzer

Systems Analyst, Washington and Lee University


Friday March 15, 2019 9:00am - 10:00am
Holley V/VI

9:00am

Let's Talk MFA
George Mason is in the middle of a large scale rollout of Multi-Factor Authentication. During this interactive session, we will share what we have learned to date as well as facilitating discussion with our audience. Whether you have already rolled out MFA and have lessons learned to share or you're exploring MFA for use later, or somewhere in between, please join us for what should be a productive discussion.

Speakers
TH

Tracy Holt

Manager, Service Design, George Mason University
Tracy Holt is currently the manager of Service Design at Mason. Tracy leads projects related to the implementation of new services that integrate with Office365 and/or Mason's central authentication services.
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →


Friday March 15, 2019 9:00am - 10:00am
Holley IV

9:00am

IT Governance & Portfolio Management
The presentation will focus on the use of Smartsheet for VCU's IT Governance and portfolio management processes. This will focus on moving from our manual Blackboard organization for governance to an automated process using Smartsheet.

Speakers
avatar for Sean Mays

Sean Mays

IT Business Partner, VCU
IT Governance, Lean IT, program management, ITIL, project management



Friday March 15, 2019 9:00am - 10:00am
Jefferson

9:00am

3D Printing SIG
Speakers

Friday March 15, 2019 9:00am - 10:00am
Holley I/II

9:00am

Records Management SIG I
Speakers
avatar for Barry Lanneau Jr

Barry Lanneau Jr

Special Applications Director and Records Officer, VCU


Friday March 15, 2019 9:00am - 11:15am
Holley III

10:15am

3, 2, 1 Blast-off into 360 Video
360 video is no longer a futuristic tech novelty, but a must-have for virtual reality environments. This technology has quickly become the gold standard for YouTube experiences. Join George Mason University's Learning Support Services as we explain the current technology and future projections of 360 video, describe the different spaces and resources available for creating 360 videos on campus, and discuss how students and faculty are currently using this technology in the classroom. During this session, we will demo 360 projects and take passengers on virtual tours of each of our lab spaces.

Speakers
ID

Irem Dogancali

STAR Lab Administrator, George Mason University
avatar for Michelle Verneman

Michelle Verneman

Instructional Technologist, George Mason University
avatar for Sidney Yi

Sidney Yi

Collaborative Learning Hub Administrator, George Mason University



Friday March 15, 2019 10:15am - 11:15am
Lee

10:15am

Employee Engagement and the Customer Experience
The technology we use on campus has become increasingly more innovative, the classroom more accessible, e-learning a focal point for new IT initiatives, and service downtime expectations minimal as 'immediacy' has become the new norm -- all these factors have become the driving force for reinventing the customer service experience. Thus, how have you prepared your staff to ensure customer service excellence with every interaction? Have you redesigned your training and onboarding procedures? Do you prioritize customer satisfaction surveys? What do you do to develop the employee who needs to be customer focused and technologically savvy? How do you measure customer expectations and do you keep your staff accountable to this KPI? This Birds-of-a-Feather will allow us to brainstorm together, learn from each other, and perhaps spark new ideas for enhancing the customer service experience!

Speakers
avatar for Eliza Weeks

Eliza Weeks

IT Support Center Training & Development Lead, Virginia Commonwealth University
I began my career with Virginia Commonwealth University (VCU) in August 2012 as an Instructional Assistant with the School of World Studies – taking a career advancement opportunity with Technology Services in December 2013. Throughout my tenure at VCU I have had the privilege... Read More →


Friday March 15, 2019 10:15am - 11:15am
Jefferson

10:15am

Securing Access for Higher Ed with Cisco Duo
The cloud and mobility have changed academic culture. Students, faculty and staff need access to data from anywhere at any time and from any device they choose. This deperimeterization coupled with decentralization of IT creates a new set of security challenges that educational institutions must meet.

It’s critical to protect access to applications and data. And more than 300 educational institutions trust Duo to provide seamless and secure access to the resources and applications they need to connect students and staff to information.

Duo supports accredited U.S.-based institutions through InCommon and Internet2’s NET+ program, allowing them to deploy our Unified Access Security platform broadly, efficiently and cost-effectively. Please join us to learn how Duo’s Unified Access Security (UAS) can help you protect all users, all devices and any application on your institution’s network.

Speakers
SM

Shavon Marley

Virtual Sales Account Manager, Cisco Systems


Friday March 15, 2019 10:15am - 11:15am
Monroe

10:15am

Vendor Managed Distributed Printing
Does it make sense to pay a third party to install and manage departmental printers? This presentation will be a PM level recap of George Mason's implementation of Canon as the provider of printing across campus for faculty / Staff and Students. Discussions about soft and hidden costs, and road blocks affecting the ROI. Additionally, some discussion about the infrastructure required and the integration with existing systems.

Speakers
avatar for Robert Faber

Robert Faber

IT Project Manager, George Mason University
Robert Faber is a project manager for George Mason University's IT Portfolio and Project Management Office. Additionally, he is the IT liaison to Auxiliary Enterprises and Facilities. Rob came to Mason with over 30 years of experience in both Ricoh Corporation and Xerox Corporation... Read More →
BG

Buz Grover

Associate Director, Contracts and Special Projects, Auxiliary Enterprises, George Mason Univeristy



Friday March 15, 2019 10:15am - 11:15am
Holley VII

10:15am

VeriSM: Beyond the limits of IT
VeriSM is a service management approach recently introduced by the International Foundation for Digital Competences (IFDC). It takes service management beyond the limits of IT -- to the entire enterprise. Learn about a different way of viewing service management and how to use the Management Mesh to make informed decisions about services.

Speakers
avatar for Edward Gray

Edward Gray

Systems Integration and Support Specialist, UMW
Edward is currently a Systems Integration and Support Specialist at the University of Mary Washington. He has served in IT at UMW for just over 18 years. He holds a number of certifications, including CompTIA, Microsoft, ITIL, HDI, VeriSM, and Lean IT. He is a member of several professional... Read More →


Friday March 15, 2019 10:15am - 11:15am
Madison

10:15am

Software Licensing SIG
Speakers
DD

Drew Davis

Director, Computing Support, James Madison University


Friday March 15, 2019 10:15am - 11:15am
Holley I/II

10:15am

Applying Microlearning to IT Service Professional Development
Microlearning is a method of teaching and learning that utilizes small chunk and bit-sized learning contents and activities. When used in professional development, it can provide short training sessions that only last several minutes on a single topic or task and thus allows employees to receive training without leaving their workstations or interrupting their regular job duties. At a large U.S. university, with the adoption of new IT technologies and procedures the information center employees need to be constantly trained to update their knowledge and skills. Yet, to maintain a 24X7 service it becomes difficult to take several employees out at a time to a 30-minute to one-hour training without interrupting the service. Therefore, microlearning was adopted to enable training that supports continuous service. This presentation will introduce the concept of microlearning, its characteristics, and why it matters. It will also provide the design principles and design processes used to design a microlearning module. Attendees of this session will be able to view the module and participate in discussions regarding the application of microlearning to their own training.

Speakers
DH

Deyu Hu

Associate Director, Research and Training, Virginia Tech
Dr. Deyu Hu holds a Ph.D. in Instructional Design and Technology. She is now the Associate Director of Training and Research in IT Experience and Engagement at Virginia Tech.


Friday March 15, 2019 10:15am - 11:15am
Ampitheater

10:15am

Boldly Go to the Final Frontier: Making Captivating Knowledge
Join me in this birds of a feather discussion on the finer details of providing and displaying readable, accessible, clean, and organized knowledge content to users. Together we can "seek out new life" in the content's layout, formatting, types of media included, and style. How can we encourage our end users to go on a voyage with us to "strange new worlds" of self-service help? How can we make knowledge search results targeted while still presenting enough information and options? How can we help readers take in all the information they need to resolve their problem and reduce call volume? Let's aim for that "final frontier" of users engaged with our content.

Speakers
AC

Amanda Cooper

Knowledgebase Manager, Virginia Tech



Friday March 15, 2019 10:15am - 11:15am
Holley V/VI

10:15am

Mason's Jamf Cloud Migration & Changing the Mac Experience
Jamf is a product that helps enterprise environments be successful with Apple products.

This presentation will take the audience through George Mason's experience of migrating from on-premises to Jamf Cloud. 

We will cover the backstory and past business problems, the migration process, what changed in regards to working in the cloud, lessons learned, how we use the product now, all the security benefits, and a sneak peak at what is ahead for supporting Apple devices in the enterprise/higher education environment.

Speakers
avatar for Jed Frye

Jed Frye

Jamf Certified Expert, George Mason University
TH

Tony Houdek

IT Security Lead Analyist, George Mason University


Friday March 15, 2019 10:15am - 11:15am
Holley IV

11:30am

If your employees are wishing to be abducted by aliens, get lost at sea, or anything else to get away from the service desk, data can help make your office a happier place.
Topic: Implementing Data-Driven Decisions for Staffing during Anticipated Peak Periods

The situation: the dreaded impending Fall Rush 2018, understaffed (down by two staff members), worry running out of control, panic rising!

The (unlikely [but totally makes sense]) hero: Data

If your employees are wishing to be abducted by aliens, get lost at sea, or anything else to get away from the service desk, data can help make your office a happier place. Join us for a discussion about tackling high volume peaks, improving employee attitudes, and implementation of data-driven decision making and staffing. Fall Rush, once a dreaded time among our service desk employees, became a time of celebration and collaboration.

Most importantly, if you want to make your service desk employees happier, we have some real world ideas you can implement (and ways you can measure your success).

Speakers
avatar for Jennifer Gay

Jennifer Gay

Information Center Supervisor, Virginia Polytechnic Institute and State University (Virginia Tech)
I am the supervisor for the Virginia Tech Information Center. The Virginia Tech Information Center is available 24 x 7 x 365 to assist faculty, staff, students, parents, alumni, and retirees with whatever issues they are having. We assist with directory assistance, software issues... Read More →
avatar for Ian  Heflin

Ian Heflin

Operations Analyst, Virginia Tech


Friday March 15, 2019 11:30am - 12:30pm
Madison

11:30am

Configuring a Zoom Room to Meet Program Requirements
We hope to provide our unique perspective on building a "Zoom Room" that was designed around current Higher Education trends, but did not meet the presentation needs of the program primarily using the space. After switching gears halfway through the implementation and exceeding the expected budget, we've arrived at successful setup that meets the pedagogical needs of our distance learning students better than a standard "Zoom Room" would. We want to share our journey so others may learn from it. The session will go over the particulars of the equipment we are using and why we configured the room in such a unique way. Our classroom is configured to optimize faculty presentation to an exclusively Zoom connected audience, presenting different challenges than if there were students also in the physical classroom. Some of our choices were made after observing limits in the Zoom application, which we will communicate to the session attendees. We also want to hold a facilitated space at the end for attendees to ask questions or talk about their own unique Zoom setups or needs.

Speakers
JB

Jessica Bezold

Help Desk Analyst, Blue Ridge Community College
BC

Benjamin Carnevale

Help Desk Supervisor, Blue Ridge Community College


Friday March 15, 2019 11:30am - 12:30pm
Holley VII

11:30am

Bring Your Own "Smart" Device
See how Old Dominion University solved two major complaints from dorm residents and simultaneously added support for IoT on campus. We now support most consumer devices on Wi-Fi, including those "smart" devices that can only handle pre-shared key (WPA-PSK) authentication. We also solved the "NAT type" and port forwarding issues for online gamers. We are leveraging Aruba ClearPass to profile endpoints and allow students to self-register their MAC addresses.

Presentation: https://bit.ly/BYoSD

Speakers
avatar for James Tate

James Tate

Network Engineer, Old Dominion University
I'm a network engineer focusing on network services and automation. I also have experience in software development and Linux administration. I've been with ODU for about 5 years.



Friday March 15, 2019 11:30am - 12:30pm
Jefferson

11:30am

A Practical Approach to Change Management
Apprehensive about Change Management? Join us as we discuss Christopher Newport University's Change Management journey. We start with the basics and demonstrate how to add complexity effectively, all while keeping the process sustainable.

See how a practical approach, coupled with existing tools (Google Docs), jumpstarted the Change Management process. Hear about the challenges from individuals who solved them.

Speakers
avatar for Jered Benoit

Jered Benoit

Associate Director for Enterprise Services, Christopher Newport University
avatar for Andrew Crawford

Andrew Crawford

Chief Information Officer, Christopher Newport University
BF

Brian Foran

Assistant Director for Infrastructure, Christopher Newport University



Friday March 15, 2019 11:30am - 12:30pm
Ampitheater

11:30am

Borrowing from the Feds: The Capstone Approach in ODU Email Retention
Email is a problem for everyone...but especially in Higher Ed in Virginia. We are obliged to follow the records retention schedules set by the Library of Virginia by the terms of the Virginia Public Records Act. There are nine different series dealing with the retention of correspondence (read email) in General Schedule No. 101 (Administrative Records) alone - and that can be confusing. Old Dominion has taken a hierarchical approach to the retention of email in order to ensure that messages of limited value are routinely deleted and that historically significant messages are preserved and transferred to the University Archives.
As it turns out, the National Archives and Records Administration (NARA) took exactly the same approach to the email of federal officials.
This session will examine how Old Dominion University (ODU) uses the basics of the "Capstone" Approach, detailing which of the many Library of Virginia record series are most useful, and giving technical information on how the retention features of Office 365 have been used to either delete or retain email in accordance with Virginia law.

Speakers
BE

Brian Easton

Manager Unified Communications & Collaboration, Old Dominion University
I manage ODU's messaging and collaboration environment.
avatar for G. Mark Walsh

G. Mark Walsh

Assistant Director, Records Management & IT Policy, Old Dominion University
University Records Manager and Assistant Director for Records and IT Policy at ODU. Although not a technical person, I see the logic of placing Records Management within IT. Managing unstructured data on shared drives is a current concern. Always happy to pass on even small vi... Read More →


Friday March 15, 2019 11:30am - 12:30pm
Holley III

11:30am

From 'Just Say Yes!' to Where's My Desk: Practical Resiliency Skills for Surviving Personal and Organizational Upheaval
On March 12, 2014, the Information Technology Services Unit (ITSU) of Virginia Tech's College of Liberal Arts and Human Sciences gave a presentation, "Just Say Yes!" touting a new service strategy and organizational structure. In less than two and a half years, ITSU would no longer exist. While many things contributed to the elimination of the unit, this presentation is not about that. It's about resilience. In the past few years, resilience has become the new buzzword skill. With publications like Fast Company and Harvard Business Review writing about resilience in the workplace, clearly, it is a sought-after skill. But what does it really look like? Amanda will walk you through the six-month dissolution of ITSU and the skills she used (and missed) to survive the chaos of this change and everyday life. This narrative approach will leave you with the tools for practical application and advice beyond the same old breathing exercises and visualizations.

Speakers
avatar for Amanda Swindell

Amanda Swindell

Information Technology Specialist, Virginia Tech
Amanda Swindell is a Desktop Support Technician for the Departments of History and Science, Technology, and Society within the College of Liberal Arts and Human Sciences at Virginia Tech and has been with the University for seven years.


Friday March 15, 2019 11:30am - 12:30pm
Holley IV

11:30am

Leveraging AWS Standard Play to achieve departmental strategic objectives
For many years, one of Bridgewater's departmental objectives was to move the campus website off prem. Hosting the website out of our local datacenter has posed issues in the past when we have had service interruptions. In this session, we will talk about how we leveraged the new Amazon Web Services Standard Play program to accomplish this objective. This new program, targeted toward higher education intends to walk through setting up one of several service potential AWS offerings. Bridgewater elected to go with our main public facing website. In two short days with the assistance of M&S Consulting we went from having no AWS presence to having multiple servers running in AWS, a working copy of our still in development redesigned public site. Since then we have finalized the new website as well as enhanced the AWS setup to include both the production public site but also a staging server.

Speakers
AK

Aaron Klein

Manager of IT Operations, Bridgewater College
Worked at Bridgewater College for nearly 20 years in IT. Worked in nearly every role with the department from the Help Desk to Manager of IT Operations.


Friday March 15, 2019 11:30am - 12:30pm
Lee

11:30am

Security SIG
Speakers
avatar for Darlene Quackenbush

Darlene Quackenbush

Information Security Officer, James Madison University
Darlene leads JMU’s information security program in the areas of security planning, risk and contingency management, and incident response. She also facilitates information technology policy development, strategic planning, and audit processes for JMU's Information Technology department... Read More →


Friday March 15, 2019 11:30am - 12:30pm
Holley I/II

11:30am

Sign of "the Times" - eSignature Integration and Lessons Learned
In our personal lives, many of us and our constituents use electronic signatures to make purchases small (e.g. retail, groceries) and large, sign agreements and more. ODU and VCU have recently implemented electronic signature solutions to improve processes university-wide and will share their lessons learned and highlight systems integration projects.

Speakers
UD

Urjita Dani

Finance, AR, Ecommerce Lead Systems Analyst, ODU
avatar for Barry Lanneau Jr

Barry Lanneau Jr

Special Applications Director and Records Officer, VCU



Friday March 15, 2019 11:30am - 12:30pm
Holley V/VI

12:30pm

Lunch
Friday March 15, 2019 12:30pm - 1:30pm
Portsmouth I - IV