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Beverages and snacks are available from 8am-noon and 12:45pm-4pm in the vendor area Wednesday & 8am-noon and 12:45pm-3pm Thursday.
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JC
jeffrey clayton
christopher newport university
Desktop Support
customer services; simplifying classroom technology, security
Thursday
, March 14
9:00am EDT
A Crestron Partnership for Success at Your Campus: Simple, Scalable, Secure, Consistent
Lee
Zachary Shearer • Matthew Silverman
10:15am EDT
Keynote: Don't Just Survive…Thrive
Portsmouth I - IV
Arnold Sanow
11:30am EDT
Transform the Classroom with a Touch of a Button
Holley IV
Alex Gabriel • Brian Hill • Nick Moberg • William Moore
12:30pm EDT
Lunch [Desserts in Vendor Area]
Portsmouth I - IV
1:30pm EDT
Going Beyond All Limits to Prepare Your Help Desk for the Unexpected
Holley IV
Doug Hylton • Anne Sheppard • Teresa Snavely
3:00pm EDT
The Ticket Triage Team: A Practical Approach to Improving the ITSM System
Madison
Shannon Phillips
4:15pm EDT
To Bravely Go Where No Help Desk has Gone Before with Excellent Customer Service
Lee
Teresa Snavely
Timezone
ACCS2019
America/New York
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ACCS2019
Mar 12
-
15, 2019
Tuesday
, March 12
Wednesday
, March 13
Thursday
, March 14
Friday
, March 15
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Renaissance Portsmouth-Norfolk Waterfront Hotel
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Admiral
Ampitheater
Auditorium
Holley I/II
Holley III
Holley IV
Holley V/VI
Holley VII
Jefferson
Lee
Madison
Monroe
Portsmouth I - IV
Portsmouth V - VIII
Registration Desk
Second Floor Foyer
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MB
Michael Barnett
Peter C. Glanville
Teresa Snavely
Joyce Landreth
Benjamin Carnevale
William White
Will Conn
Zane Phipps
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