ACCS2019 has ended
Beverages and snacks are available from 8am-noon and 12:45pm-4pm in the vendor area Wednesday & 8am-noon and 12:45pm-3pm Thursday.
Back To Schedule
Wednesday, March 13 • 3:00pm - 4:00pm
Collaborating for Customer Satisfaction and Project Success

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
Why do projects fail? Why are our customers unhappy when things change? How is it that even when teams work really hard, they still miss the mark? It doesn't have to be this way.

It's amazing what a little collaboration from the start of a project can do for morale, trust, and most importantly client satisfaction. Join us as members of Mason's IT Support Center, Communications and Marketing, and Project Management teams share how developing integrated project teams led to successful, high impact project implementations. We'll share stories and lessons learned from projects such as Two Factor Authentication and Office 365. See how what we've learned is translating into the core of Mason's Project Management Framework to help ensure future projects can achieve the same level of success.


Stephanie Klare

Support Center Team Lead, George Mason University
avatar for John Prette

John Prette

Sr. IT Portfolio and Project Manager, George Mason University
John Prette is a business and technology leader with over 25 years of IT experience in IT Governance, Portfolio Management, Project Management, Business Analysis, Communications, process development, and software development. As the Senior IT Portfolio and Project Manager in George... Read More →
avatar for Lauren Reese

Lauren Reese

Manager, Communications and Marketing, George Mason University

Wednesday March 13, 2019 3:00pm - 4:00pm EDT
Holley IV