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Thursday, March 14 • 9:00am - 10:00am
The Benefits of an Incremental ITSM Implementation

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JMU presents lessons learned from their university-wide implementation of Cherwell as ITSM solution, especially the benefits of an incremental approach. We'll share the key factors we considered in choosing the best solution, and our steps for planning a successful phased roll-out. We'll demo Cherwell's Incident/Service Request module as well as the CMDB, Software Change, Change Requests, and Project Tracking.


Drew Davis

Director, Computing Support, James Madison University

Michael Mehling

Application Manager - ITSM, James Madison University

Thursday March 14, 2019 9:00am - 10:00am
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Attendees (5)