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Friday, March 15 • 9:00am - 10:00am
Wait, it Does That Out of the Box? Migrating From an Antiquated Help Desk System to a Service Desk

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Migrating systems can be tough; especially when your old system is nearly a decade old. VCU Development & Alumni Relations' IT team shares their trials and tribulations of selecting JIRA Service Desk and Software as a new service desk platform to replace their retired and unsupported FogBugz Help Desk client. We will cover the technical implementation, going over obstacles and successes experienced as well as the project implementation and user acceptance testing phases of the project. Following presentation, we will have a Q&A for folks interested in our migration or setting up a Help Desk or Service Desk solution of their own.

avatar for Caleb Capaz

Caleb Capaz

Project Manager, Virginia Commonwealth University
avatar for Matt Yopp

Matt Yopp

Assistant Director of Desktop and Systems Support, Virginia Commonwealth University
Fixing stuff, but mostly breaking stuff, I've been working in the realm of IT professionally since 2007. When I'm not tinkering with gadgets and gizmos, I focus on the things that really matter in life; being with family, enjoying good beer, and having as much fun as I can with the... Read More →

Friday March 15, 2019 9:00am - 10:00am EDT