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Friday, March 15 • 11:30am - 12:30pm
If your employees are wishing to be abducted by aliens, get lost at sea, or anything else to get away from the service desk, data can help make your office a happier place.

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Topic: Implementing Data-Driven Decisions for Staffing during Anticipated Peak Periods

The situation: the dreaded impending Fall Rush 2018, understaffed (down by two staff members), worry running out of control, panic rising!

The (unlikely [but totally makes sense]) hero: Data

If your employees are wishing to be abducted by aliens, get lost at sea, or anything else to get away from the service desk, data can help make your office a happier place. Join us for a discussion about tackling high volume peaks, improving employee attitudes, and implementation of data-driven decision making and staffing. Fall Rush, once a dreaded time among our service desk employees, became a time of celebration and collaboration.

Most importantly, if you want to make your service desk employees happier, we have some real world ideas you can implement (and ways you can measure your success).

Speakers
avatar for Jennifer Gay

Jennifer Gay

Information Center Supervisor, Virginia Polytechnic Institute and State University (Virginia Tech)
I am the supervisor for the Virginia Tech Information Center. The Virginia Tech Information Center is available 24 x 7 x 365 to assist faculty, staff, students, parents, alumni, and retirees with whatever issues they are having. We assist with directory assistance, software issues... Read More →
avatar for Ian  Heflin

Ian Heflin

Operations Analyst, Virginia Tech


Friday March 15, 2019 11:30am - 12:30pm
Madison
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Attendees (9)