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Friday, March 15 • 10:15am - 11:15am
Boldly Go to the Final Frontier: Making Captivating Knowledge

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Join me in this birds of a feather discussion on the finer details of providing and displaying readable, accessible, clean, and organized knowledge content to users. Together we can "seek out new life" in the content's layout, formatting, types of media included, and style. How can we encourage our end users to go on a voyage with us to "strange new worlds" of self-service help? How can we make knowledge search results targeted while still presenting enough information and options? How can we help readers take in all the information they need to resolve their problem and reduce call volume? Let's aim for that "final frontier" of users engaged with our content.


Amanda Cooper

Knowledgebase Manager, Virginia Tech

Friday March 15, 2019 10:15am - 11:15am EDT
Holley V/VI