ACCS2019 has ended
Beverages and snacks are available from 8am-noon and 12:45pm-4pm in the vendor area Wednesday & 8am-noon and 12:45pm-3pm Thursday.
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Tuesday, March 12 • 1:00pm - 5:00pm
Pre-Conference Workshop (Registration Req'd): Integrated Service Management Overview

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Integrated Service Management explains how the practices of Lean, Agile, and DevOps work together with ITIL processes to enable successful outcomes, remove waste, lower costs, and increase business value. Join Gary Case Principal Consultant for this overview of Integrated Service Management where he introduces topics necessary for understanding and integrating core service management processes, specifically:

• The concept of Service vs. Technology Management
• The core service management processes required by every organization
• Principles of System’s Thinking and Value Stream Orientation
• How Integrated Service Management is the interconnectivity of Service Management,
Lean, Agile and DevOps practices
• The core elements of Lean Thinking and process improvement
• Agile project management practices including SCRUM roles and processes
• The key principles of DevOps and how it improves collaboration, continuous delivery
and automation
• How the integration of these practices enables process acceleration, reduction of risk
and lower costs to increase business value
• How Integrated Service Management can revitalize your service management initiatives


Gary Case

Pink Elephant

Tuesday March 12, 2019 1:00pm - 5:00pm EDT
  ACCS Event
  • Host Organization ACCS